At a Glance
- Tasks: Provide front-line support for housing repairs and general enquiries over the phone.
- Company: Join a dedicated team in a fast-paced housing environment.
- Benefits: Earn £14.83 per hour plus holiday pay with potential for home working.
- Other info: Opportunity to grow in a dynamic role with immediate impact.
- Why this job: Make a real difference by helping residents with their housing needs.
- Qualifications: Experience in housing or customer service, strong communication skills required.
The predicted salary is between 30000 - 31000 £ per year.
Location: Bury Centre (on-site for training and potential home working)
Hours: 37 hours per week
Salary: £14.83 per hour plus holiday pay
Duration: up to 6 months
About the Role
We are looking for experienced and motivated Housing Customer Service Advisors to join our team, providing front-line support on housing repairs and general housing enquiries. In this role, you will act as a key point of contact for residents, delivering high-quality, customer-focused service over the phone. You will primarily support our busy housing repair lines, while also assisting with a range of general housing-related queries. This is a fast-paced environment, so we are seeking individuals who can hit the ground running and make an immediate impact.
Key Responsibilities
- Handle inbound calls relating to housing repairs and general housing enquiries
- Accurately log repair requests and ensure timely escalation where required
- Provide clear, helpful advice and information to residents
- Deliver excellent customer service, resolving queries efficiently
- Work collaboratively with colleagues and service teams to meet customer needs
About You
- Proven experience working within a housing environment with QL (essential)
- Experience in a contact centre or customer service role
- Strong communication and customer service skills
- Ability to manage a high volume of calls in a busy setting
- Confident using systems to record information accurately
- A proactive attitude and the ability to start contributing quickly
What you need to do now
If you're interested in this role, please forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Housing Customer Service Advisors in Bury employer: Hays Business Support
Join our dynamic team as a Housing Customer Service Advisor in Bury Centre, where we prioritise employee well-being and professional growth. Enjoy a supportive work culture that values collaboration and offers flexible working options, including potential home working after training. With competitive pay and opportunities to enhance your skills in a fast-paced environment, this role is perfect for those looking to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Customer Service Advisors in Bury
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, make sure you’re comfortable speaking clearly and confidently. Role-play with a friend or family member to get in the zone.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and helps you figure out if it's the right fit for you too!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from motivated candidates like you who are ready to jump in and make an impact.
We think you need these skills to ace Housing Customer Service Advisors in Bury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of phone work, make sure your application reflects your strong communication skills. We want to know how you handle customer queries and provide excellent service.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board quickly!
How to prepare for a job interview at Hays Business Support
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and general enquiries. Familiarise yourself with common issues residents face and how to resolve them. This will show that you're proactive and ready to hit the ground running.
✨Practice Your Communication Skills
Since this role involves a lot of phone interaction, practice clear and concise communication. Role-play with a friend or family member to get comfortable explaining complex information in a simple way. Remember, it's all about delivering excellent customer service!
✨Show Off Your Experience
Be prepared to discuss your previous experience in a housing environment or contact centre. Think of specific examples where you've successfully handled high volumes of calls or resolved tricky queries. This will help demonstrate your capability for the role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the tools they use. This shows your genuine interest in the role and helps you understand how you can contribute effectively from day one.
