At a Glance
- Tasks: Join a vibrant team to deliver top-notch customer service and manage inquiries.
- Company: Expanding company in Burton with a focus on teamwork and customer satisfaction.
- Benefits: Ongoing contract with competitive pay of £14.66, office-based work.
- Other info: Dynamic workplace with opportunities for growth and learning.
- Why this job: Make a difference by helping customers and developing your skills in a supportive environment.
- Qualifications: Previous customer service experience or NVQ level 3 required; strong communication skills essential.
An opportunity has arisen to join an expanding team in Burton. You will be a part of their customer service team and report in to the Team Leader.
Duties include:
- Working as part of a team, the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service.
- To ensure that all incoming calls are answered in line with the SLA criteria and are dealt with appropriately and promptly.
- To manage customer incident calls/emails through to completion.
- To ensure the accurate maintenance of specific spreadsheets as and when determined necessary are completed.
- Ensure all procedures are adhered to and report all incidents of non-compliance.
- To rebook orders and notify customers via phone or text service.
- Demonstrate empathy with the customers as and when required.
- To undertake any other tasks / duties as required by the needs of the business.
The Person:
- Previous Customer Service experience or NVQ level 3 in Customer Service.
- Motivated and able to communicate clearly, both verbally and in written formats.
- Ability to work in a busy environment.
- Team player.
- Well organised, taking ownership of tasks.
- Attention to detail.
- Educated to GCSE level or equivalent.
- Sound IT skills, knowledge of Microsoft Office applications.
What you'll get in return: Ongoing contract £14.66 Office based.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service/Admin in Burton upon Trent employer: Hays Business Support
Join a dynamic and expanding team in Burton, where your contributions to customer service will be valued and recognised. With a strong emphasis on teamwork and professional development, we offer a supportive work culture that encourages growth and learning. Enjoy the benefits of an ongoing contract, competitive pay, and the opportunity to make a meaningful impact in a busy environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Admin in Burton upon Trent
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention something specific about them that excites you.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend. This will help you sound confident and clear when you get that call for an interview.
✨Tip Number 3
Show off your teamwork skills! Think of examples where you've worked well with others. During interviews, share these stories to demonstrate you're a great team player.
✨Tip Number 4
Follow up after applying! A quick email or call to check on your application shows enthusiasm. Plus, it keeps you on their radar, which is always a good thing!
We think you need these skills to ace Customer Service/Admin in Burton upon Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant qualifications. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Burton. Keep it friendly and professional, and don’t forget to mention your motivation for applying.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your ability to convey information clearly. We love candidates who can express themselves well, both in writing and verbally!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hays Business Support
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like managing customer calls and maintaining spreadsheets. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided excellent customer service. Highlight situations where you demonstrated empathy or resolved issues effectively. This will show that you can handle the demands of the role and connect with customers.
✨Practice Clear Communication
Since communication is key in this role, practice articulating your thoughts clearly. You might want to rehearse common interview questions with a friend or in front of a mirror. This will help you feel more confident and ensure you convey your ideas effectively during the interview.
✨Be Ready to Discuss Teamwork
As a team player, be prepared to talk about how you’ve collaborated with colleagues in the past. Think of specific examples where you shared knowledge or supported your team to achieve a goal. This will highlight your ability to work well in a busy environment.
