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- Tasks: Join a team to provide top-notch customer service and manage calls and emails.
- Company: Dynamic company seeking motivated individuals for a temporary role.
- Benefits: Gain valuable experience in a supportive environment with potential for permanent placement.
- Other info: Temporary contract starting on 18th May 2026, with opportunities for growth.
- Why this job: Make a difference by helping customers and developing your skills in a busy setting.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
My client is looking to appoint a couple of temporary workers to join their team for circa 6 months on a temp-to-perm basis.
Duties include:
- Working as part of a team, the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service.
- To ensure that all incoming calls are answered in line with the SLA criteria and are dealt with appropriately and promptly.
- To manage customer incident calls/emails through to completion.
- To ensure the accurate maintenance of specific spreadsheets as and when determined necessary are completed.
- Ensure all procedures are adhered to and report all incidents of non-compliance.
- To rebook orders and notify customers via phone or text service.
- Demonstrate empathy with the customers as and when required.
- To undertake any other tasks / duties as required by the needs of the business.
The Person:
- Previous Customer Service experience
- Motivated and able to communicate clearly, both verbally and in written formats.
- Ability to work in a busy environment.
- Team player.
- Well organised, taking ownership of tasks.
- Attention to detail.
- Educated to GCSE level or equivalent.
- Sound IT skills, knowledge of Microsoft Office applications.
This is a temporary contract to start on the 18th May 2026!
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Admin/Customer Services in Burton upon Trent employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin/Customer Services in Burton upon Trent
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can clearly express your thoughts and demonstrate empathy. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be ready to showcase your teamwork abilities! Think of examples from your past experiences where you collaborated effectively with others. Employers love to see how you can contribute to a positive team environment.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a good impression. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Admin/Customer Services in Burton upon Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Admin/Customer Services role. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since clear communication is key in this role, ensure your written application reflects your ability to communicate effectively. Use concise language and make your points clear – we love a well-organised application!
Emphasise Teamwork: This position requires a team player, so don’t forget to mention your experience working collaboratively with others. Share examples of how you've contributed to a team environment in your previous roles – it’ll help us see you as a great fit!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Hays Business Support
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like managing customer calls and maintaining spreadsheets. This will help you demonstrate how your previous experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think of situations where you handled difficult customers or resolved issues effectively. This will show that you can empathise and communicate clearly.
✨Prepare for Teamwork Questions
As a team player, you’ll need to work well with others. Prepare to discuss how you’ve collaborated with colleagues in the past. Highlight any instances where you shared knowledge or supported teammates to achieve a common goal.
✨Demonstrate Your Organisational Skills
Being well-organised is crucial for this role. Bring up examples of how you manage your tasks and ensure attention to detail. You might want to mention any tools or methods you use to stay organised, especially if they relate to Microsoft Office applications.