At a Glance
- Tasks: Provide top-notch support to customers via phone and email.
- Company: Join a public sector organisation in vibrant Bristol.
- Benefits: Gain valuable experience in a supportive team environment.
- Other info: Temporary role for 6 weeks with potential for growth.
- Why this job: Make a difference by helping people and solving their queries.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Your new company
You'll be working for a public sector organisation based in central and north central Bristol.
Work Pattern
This position will be starting in either July or August: 30 to 16:30 Monday to Friday. On site. Temp Duration 6 weeks.
Your new role
- You will be joining a well-established Customer Services team committed to providing information, advice and support to inbound callers and email queries.
- Assisting customers by phone and email to provide tailored advice and support.
- Delivering a high standard of customer service during busy and slow periods.
- Handling sensitive and sometimes complex enquiries with professionalism and care.
- Accurately logging all interactions on the CRM system.
- Referring callers to specialist teams when appropriate.
- Liaising with internal departments to resolve enquiries effectively.
- Managing and prioritising workload in line with service demand.
What you'll need to succeed
- Experience in a call centre, customer service agent, student support agent or similar role is required.
- Excellent verbal and written communication skills.
- Strong organisational and time management skills.
- Good IT skills and the ability to learn new systems quickly.
- Ability to work independently and use initiative.
- A professional, empathetic approach with a strong understanding of confidentiality.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Support Agent in Bristol employer: Hays Business Support
Join a dynamic finance team that values precision and integrity, where your expertise as an Accounts Assistant will be recognised and rewarded. Our supportive work culture fosters professional growth through continuous learning opportunities and encourages innovation in financial processes. Located in a vibrant area, we offer flexible part-time hours that allow you to balance your career with personal commitments while contributing to meaningful financial operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Agent in Bristol
✨Tip Number 1
Get to know the company! Research their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to build confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you handled difficult situations. This will demonstrate your ability to manage sensitive enquiries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Agent in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service roles, especially if you've worked in call centres or similar environments. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Organisational Skills:We love candidates who can manage their time effectively! Make sure to mention any experiences where you successfully prioritised tasks or handled multiple enquiries at once.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hays Business Support
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences in handling calls and emails, especially how you managed difficult situations. Think of specific examples that showcase your ability to provide tailored advice and support.
✨Demonstrate Empathy and Professionalism
During the interview, show that you understand the importance of empathy in customer service. Prepare to share instances where you handled sensitive enquiries with care. This will highlight your ability to connect with customers and maintain professionalism under pressure.
✨Familiarise Yourself with CRM Systems
Since you'll be logging interactions on a CRM system, it’s a good idea to mention any experience you have with similar systems. If you haven’t used one before, do a bit of research on common CRM tools and be ready to discuss how quickly you can learn new software.
✨Showcase Your Organisational Skills
Be prepared to talk about how you manage your workload, especially during busy periods. Share strategies you use to prioritise tasks and ensure that you meet service demands effectively. This will demonstrate your strong organisational skills and ability to work independently.
