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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join a leading property development company in Bristol and Bath.
- Benefits: Enjoy competitive salary, generous leave, and private medical insurance.
- Why this job: Make a real difference in customer satisfaction and drive improvements.
- Qualifications: Experience in construction and strong problem-solving skills required.
- Other info: Work in a supportive environment with great career growth opportunities.
The predicted salary is between 35000 - 45000 £ per year.
Your new company
You'll be working for a property development and building company travelling to sites within the Bristol and Bath area.
Your new role
You'll be acting as a key point of contact for the customer relations team, providing support and knowledgeable solutions to resolve customer queries. Duties are as follows:
- Conduct pre-completion home inspections to ensure quality and consistency.
- Manage customer defects, including complex and high risk issues, through to resolution.
- Liaise with site teams, subcontractors, and partners to drive improved customer outcomes.
- Attend customer homes, identify issues, resolve complaints, and support the warranty journey.
- Analyse trends, report issues, and support continuous improvement across departments.
- Represent company values while supporting satisfaction targets at survey stages.
What you'll need to succeed
- Construction/housebuilding background with strong customer issue resolution experience.
- Ability to work across multiple teams while maintaining accurate records and high standards.
- Excellent communication, analytical and relationship building skills.
- Proactive, detail focused mindset with strong decision making capability.
- Confident IT skills (Excel, Word, Outlook) and excellent time management abilities.
- Full driving licence and willingness to travel.
What you'll get in return
- Competitive salary, annual bonus and choice of company car/car allowance.
- Up to 39 days annual leave plus bank holidays and 2 volunteering days.
- Private medical insurance and enhanced family friendly leave.
- Competitive pension scheme and life assurance at 4× salary.
- Access to share save schemes, rewards portal and salary sacrifice benefits.
- Christmas shutdown and a supportive, values driven working environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Relations Manager in Bristol employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and property development sectors. Attend local events or join online forums where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer relations and problem-solving. Think of specific examples from your past experiences that showcase your skills in resolving customer issues and working with teams.
✨Tip Number 3
Showcase your tech skills! Make sure you're comfortable with tools like Excel and Outlook, as these are crucial for managing records and communication. You could even mention any relevant software you've used in previous roles during your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Relations Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Relations Manager role. Highlight your construction background and customer issue resolution experience, as these are key for us. Use specific examples that showcase your skills in communication and relationship building.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your proactive mindset and detail-focused approach, and don’t forget to express your enthusiasm for working with us in the property development sector.
Showcase Your IT Skills: Since we value confident IT skills, make sure to mention your proficiency in Excel, Word, and Outlook. If you have any relevant experience using these tools to manage records or analyse data, be sure to include that in your application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just click ‘apply now’ and upload your CV!
How to prepare for a job interview at Hays Business Support
✨Know Your Stuff
Make sure you brush up on your construction and housebuilding knowledge. Understand the common customer issues that arise in this field and be ready to discuss how you've resolved similar problems in the past.
✨Showcase Your Communication Skills
As a Customer Relations Manager, you'll need to communicate effectively with various teams and customers. Prepare examples of how you've successfully built relationships and resolved conflicts, highlighting your excellent communication skills.
✨Be Proactive and Detail-Oriented
Demonstrate your proactive mindset by discussing how you've identified issues before they escalated. Share specific instances where your attention to detail made a difference in customer satisfaction or project outcomes.
✨Familiarise Yourself with IT Tools
Since the role requires confident IT skills, make sure you're comfortable with Excel, Word, and Outlook. Be prepared to discuss how you've used these tools to manage records or analyse data in previous roles.