At a Glance
- Tasks: Provide administrative support and excellent customer service in a dynamic housing organisation.
- Company: A large, ambitious housing organisation focused on affordable homes for everyone.
- Benefits: Competitive salary, hybrid working, and opportunities for career development.
- Other info: Enjoy a varied role with great potential for personal growth.
- Why this job: Join a supportive team and make a real difference in people's lives.
- Qualifications: Experience in administration and strong customer service skills required.
Your new company is a large and ambitious housing organisation providing more people an affordable place to call home. They welcome people from every walk of life, at every stage of their career. They expect a lot from their people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with them, or use your experience to move on, they are here to develop your potential.
Your new role involves providing all-important administrative support by:
- Responding to home ownership and leasehold related queries from internal and external stakeholders and customers, by email and over the phone.
- Processing refunds.
- Manning the central Home Ownership Services inbox.
- Providing initial advice and guidance to internal stakeholders on home ownership and leasehold related matters.
- Inputting data and management of digital records - ensuring all information held is accurate and up to date.
You will bring experience in providing administrative support and be comfortable using a range of Microsoft applications, including Excel, with the ability to quickly learn internal systems. You will feel confident engaging with a wide range of customers and stakeholders, consistently delivering excellent customer service, while being supported to develop your technical knowledge in property maintenance and repairs.
This role follows a hybrid working pattern, with a minimum of three days per week in the office and two days working from home. The full-time equivalent salary is £27,953.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Home Ownership Administrator in Birmingham employer: Hays Business Support
As a large and ambitious housing organisation, we pride ourselves on creating an inclusive work environment that fosters growth and development for all employees. With a strong focus on rewarding hard work and providing opportunities for career advancement, our Home Ownership Administrator role offers a supportive culture where your contributions are valued and every day brings new challenges. Enjoy the flexibility of a hybrid working model while being part of a team dedicated to making affordable housing accessible to everyone.
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Administrator in Birmingham
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing brilliant support, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these during your interview!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, which can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Home Ownership Administrator in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Home Ownership Administrator role. Highlight your administrative support experience and customer service skills to grab our attention!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've provided excellent customer service and managed administrative tasks in the past.
Show Off Your Tech Skills:Since we use a range of Microsoft applications, including Excel, make sure to mention your proficiency with these tools. If you’ve learned any internal systems quickly before, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays Business Support
✨Know Your Stuff
Before the interview, make sure you understand the basics of home ownership and leasehold matters. Brush up on common queries and processes related to these topics, as this will show your potential employer that you're genuinely interested and knowledgeable about the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about specific situations where you resolved issues or helped customers effectively, as this will demonstrate your interpersonal skills and ability to handle queries confidently.
✨Get Familiar with Microsoft Applications
Since the role requires proficiency in Microsoft applications, especially Excel, take some time to practice using these tools. Be ready to discuss how you've used them in previous roles, and maybe even prepare a quick example of how you would manage data or create reports.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
