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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve tech issues for colleagues across multiple sites.
- Company: Join a supportive company that values talent and encourages growth.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Be the go-to person for tech solutions and make a real difference in your team.
- Qualifications: Strong communication skills and a passion for technology are essential.
- Other info: Enjoy a collaborative atmosphere with opportunities for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
Your new company
You will join an environment that nurtures talent, supports development and encourages collaborative growth based onsite in BA1.
Your new role
As a 1st Line Service Desk Analyst, you will play a key role in delivering high quality technical support to colleagues across multiple sites. You will act as a first point of contact for IT issues, ensuring tickets are triaged, resolved or escalated efficiently and with excellent customer service. Working onsite five days per week, you will also take part in the team rota, including occasional travel to Bath, Oxford, London and Swindon.
- Acting as a single point of contact for Service Desk users and keeping tickets updated at all times.
- Triaging incidents and service requests, providing resolutions and workarounds in line with agreed 1st Line activities.
- Escalating complex issues to 2nd and 3rd Line teams with clear, detailed notes.
- Identifying and escalating Priority 1 & 2 issues and Major Incidents to the Service Desk Manager.
- Maintaining accurate ticket documentation to aid diagnosis and timely resolution.
- Supporting colleagues by completing New Starter, Mover and Leaver processes.
- Building and issuing laptops and mobile phones in line with procedure.
- Completing administrative duties, including asset register maintenance and purchase order requests.
- Performing daily system checks to ensure operational continuity.
- Supporting continuous service improvement initiatives alongside the Service Desk Manager.
- Ensuring technical documentation and knowledge base articles remain accurate and up to date.
- Acting as an escalation point for customers where appropriate.
- Procuring equipment as required.
- Resolving incidents and service requests within agreed SLAs.
- Participating in the team rota, including core hours and occasional out of hours requirements.
What you will need to succeed
- Strong written and verbal communication skills.
- A genuine interest in Information Technology.
- Excellent interpersonal skills and the ability to communicate technical issues clearly to non-technical users.
- A positive, energetic attitude and the ability to thrive under pressure.
- Self-awareness and a professional approach when interacting with colleagues and customers.
- The ability to work effectively as part of a team, building strong working relationships.
- Resilience when handling challenging situations.
- Openness to change, with the flexibility to adapt to new processes and ways of working.
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
Service Desk Analyst in Bath, Somerset employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Bath, Somerset
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the job description, especially around customer service and technical support. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your enthusiasm! When you get that interview, let your passion for IT and helping others come through. A positive attitude can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows you’re genuinely interested in the role. Plus, it’s just good manners!
We think you need these skills to ace Service Desk Analyst in Bath, Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your technical skills and any relevant experience in IT support. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since strong written and verbal communication skills are key, use clear and concise language in your application. We love candidates who can explain technical issues in a way that everyone can understand!
Be Yourself: Let your personality shine through! We’re looking for someone with a positive attitude and resilience. Share examples of how you've thrived under pressure or adapted to change in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Hays Business Support
✨Know Your Tech Basics
Brush up on your technical knowledge related to IT support. Be ready to discuss common issues you might encounter as a Service Desk Analyst, like troubleshooting software or hardware problems. This will show your genuine interest in Information Technology and your ability to communicate technical issues clearly.
✨Practice Your Communication Skills
Since you'll be the first point of contact for IT issues, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can convey information effectively to non-technical users. Strong written and verbal communication skills are key!
✨Demonstrate Team Spirit
Be prepared to talk about your experiences working in a team. Highlight how you've built strong working relationships and contributed to team success. Show that you can thrive under pressure and adapt to new processes, which is crucial for this role.
✨Show Your Problem-Solving Skills
Think of examples where you've successfully triaged or resolved issues in the past. Be ready to discuss how you would handle Priority 1 & 2 issues and Major Incidents. This will demonstrate your resilience and professional approach when dealing with challenging situations.
