At a Glance
- Tasks: Coordinate engineer diaries and manage customer appointments in a busy office environment.
- Company: Join a dynamic team in Barnsley with a focus on customer service.
- Benefits: Competitive salary, full-time hours, and potential for longer-term opportunities.
- Other info: Immediate start available; perfect for those looking to gain valuable experience.
- Why this job: Make a real difference by ensuring smooth operations and excellent customer experiences.
- Qualifications: Strong admin and customer service skills; experience with scheduling is a plus.
The predicted salary is between 22950 - 28050 £ per year.
Planning Administrator / Customer Service Coordinator Temporary to Start in November 2026 until January 2027 Barnsley, S71 | £28,500 equivalent | Temporary | Full-time | 100% office-based
Are you an organised, customer-focused Administrator who enjoys coordinating diaries, speaking with customers and keeping busy schedules running smoothly? We are recruiting for a Planning Administrator / Customer Service Coordinator to join a busy team in Barnsley on a temporary basis. This is an immediate requirement due to a peak in workload, starting in mid-November and continuing into the New Year.
This would suit someone with strong customer service and administration experience who is confident managing appointments, handling calls and coordinating engineer diaries.
The role
- Managing and coordinating engineers' diaries
- Contacting customers to arrange engineer installation appointments
- Making outbound calls to book and confirm appointments
- Handling incoming customer calls and queries
- Providing customers with clear information regarding engineer visits and appointments
- Updating and scheduling appointments using the SIMPRO system
- Supporting the wider Planning Team with administration
- Ensuring appointments and customer information are recorded accurately
- Rescheduling appointments and responding to changes where required
- Delivering a professional and positive customer experience
What we're looking for
- Strong customer service and administration experience
- Confident telephone manner with experience handling inbound and outbound calls
- Excellent organisation and diary management skills
- Comfortable working in a busy, fast-paced environment
- Previous experience coordinating engineers, field-based teams or service appointments would be highly advantageous, although not essential
- Experience working with SIMPRO or a similar planning/scheduling system would be beneficial
- Able to travel reliably to Barnsley, S71
- Available to start quickly in November, ideally without a lengthy notice period
Hours, salary and location
- Salary: £28,500 equivalent
- Hours: 40 hours per week Monday to Friday 8:30am-5:00pm or 8:00am-4:30pm
- Location: Barnsley, S71 100% office-based
- Free/on-site parking available
- Temporary assignment: Mid-November into the New Year
- Potential for a longer-term temporary requirement depending on business needs
If you are an experienced Administrator, Customer Service Coordinator, Planning Administrator or Service Coordinator who is available to start quickly in November, we’d love to hear from you. Apply today for further information and immediate consideration.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Planning Administrator - Customer Service Support in Barnsley employer: Hays Business Support
As a leading statutory regulator in the healthcare sector, we pride ourselves on fostering a supportive and inclusive work environment that values professionalism and integrity. Our commitment to employee growth is evident through ongoing training opportunities and the chance to engage in high-profile public hearings, making this role both meaningful and rewarding. Located across the UK, we offer a dynamic workplace where your contributions directly impact public safety and confidence in healthcare professions.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Administrator - Customer Service Support in Barnsley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays Business Support. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays Business Support before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Planning Administrator - Customer Service Support in Barnsley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays Business Support:Your cover letter is your chance to shine! Tell us why you want to work at Hays Business Support specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays Business Support!
How to prepare for a job interview at Hays Business Support
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
