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- Tasks: Join a team to provide top-notch customer service and manage calls and emails.
- Company: Dynamic company seeking motivated individuals for a temporary role.
- Benefits: Gain valuable experience in a supportive environment with potential for permanent placement.
- Other info: Temporary contract starting on 18th May 2026, perfect for students looking for flexible work.
- Why this job: Make a difference by helping customers and developing your skills in a busy setting.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
My client is looking to appoint a couple of temporary workers to join their team for circa 6 months on a temp-to-perm basis.
Duties include:
- Working as part of a team, the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service.
- To ensure that all incoming calls are answered in line with the SLA criteria and are dealt with appropriately and promptly.
- To manage customer incident calls/emails through to completion.
- To ensure the accurate maintenance of specific spreadsheets as and when determined necessary are completed.
- Ensure all procedures are adhered to and report all incidents of non-compliance.
- To rebook orders and notify customers via phone or text service.
- Demonstrate empathy with the customers as and when required.
- To undertake any other tasks / duties as required by the needs of the business.
The Person:
- Previous Customer Service experience.
- Motivated and able to communicate clearly, both verbally and in written formats.
- Ability to work in a busy environment.
- Team player.
- Well organised, taking ownership of tasks.
- Attention to detail.
- Educated to GCSE level or equivalent.
- Sound IT skills, knowledge of Microsoft Office applications.
This is a temporary contract to start on the 18th May 2026!
If you're interested in this role, click 'apply now' to forward an application.
Admin/Customer Services employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin/Customer Services
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for an Admin/Customer Services role. You never know who might have the inside scoop on a job opening.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common customer service scenarios with a friend. This will help you articulate your experience and show off your problem-solving skills.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in joining their team. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Stay organised! Keep track of the jobs you apply for and follow up if you haven’t heard back. A little persistence can go a long way in landing that temp-to-perm position!
We think you need these skills to ace Admin/Customer Services
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've handled calls and emails, so share specific examples that demonstrate your ability to provide a high level of service.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-organised responses that show you can communicate effectively, both in writing and verbally. Avoid jargon and make sure your message is easy to understand.
Attention to Detail Matters: Since the role involves maintaining spreadsheets and adhering to procedures, it's crucial to showcase your attention to detail. Double-check your application for any typos or errors before submitting it, as this reflects your organisational skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Hays Business Support
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires clear communication, practice articulating your thoughts. You could do this by rehearsing common interview questions with a friend or in front of a mirror. Focus on being concise and clear, especially when discussing your customer service experience.
✨Showcase Your Team Spirit
As a team player, be ready to share examples of how you've successfully collaborated with others in past roles. Think of specific situations where you contributed to a team goal or helped a colleague, as this will demonstrate your ability to work well with others.
✨Highlight Your Attention to Detail
In customer service, attention to detail is crucial. Prepare to discuss instances where your meticulousness made a difference, whether it was catching an error or ensuring a customer's needs were met. This will reinforce your suitability for the role and show that you take pride in your work.