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For Companies At a Glance
- Tasks: Design innovative services to enhance customer experience and lead transformation projects.
- Company: Local council focused on improving community interactions and services.
- Benefits: Hybrid working, competitive pay, and the chance to make a real difference.
- Why this job: Shape high-impact services and influence how residents engage with their council.
- Qualifications: Experience in service design and collaboration within multidisciplinary teams.
- Other info: Exciting opportunity for career growth in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Initial 3‑Month Contract - Hybrid Working
Location: Birmingham
Hays is proud to be partnering with a local council to recruit a Senior Service Designer to support a major transformation programme focused on enhancing customer experience. This is an exciting opportunity to influence high‑impact services and shape the way residents interact with the council.
About the Role
As a Senior Service Designer, you will be responsible for designing end‑to‑end services within complex, multi‑layered environments. You will work closely within multidisciplinary teams to deliver new and improved services based on user needs, organisational goals, and evidence‑based insight. You will directly lead the design of complex, high‑risk and interdependent digital services, working from discovery through to live, often across multiple product teams concurrently. A key part of the role is contributing to the council's design standards, patterns, and community, ensuring that user‑centred design is embedded in everything we do.
Key Responsibilities
- Work collaboratively with large and complex service areas to develop digital transformation plans.
- Map service and user journeys to identify opportunities for redesign, transformation and streamlining.
- Prototype and wireframe interactions to support creative exploration and service improvement.
- Lead and guide service design activities across multidisciplinary teams, ensuring alignment of user needs, business objectives and technical considerations.
- Allocate and plan service design resources for transformation programmes.
- Contribute to creating and embedding design standards, behaviours and modern service design practices.
- Identify and specify effective business solutions, including improvements in information systems, data management and organisational processes.
- Support service areas in mapping business flows, identifying interdependencies and crafting an ambitious transformation vision.
Experience & Skills Required
Essential Experience:
- Experience working within multidisciplinary teams to design and build services or improve existing service delivery.
- Proven experience delivering prototypes at a pace to support collaborative thinking.
- Experience managing service design projects and programmes within large, complex organisations.
Knowledge & Skills
- Deep understanding of service design principles, methods and practices.
- Strong understanding of product development methodologies, frameworks and principles.
- Ability to guide design decisions in complex service areas and support stakeholders in seeing opportunities for change.
- Ability to understand and communicate technical complexities and design risks.
- Strong influencing skills, especially when working with senior leaders.
- Confidence in supporting services to define and deliver a transformation roadmap.
- Ability to manage risk and explain trade‑offs in complex service environments.
How to Apply
If you have the experience and passion to drive service transformation at scale, we'd love to hear from you. Please send your updated CV today!
Senior Service Designer employer: Hays Accounts and Finance
Contact Detail:
Hays Accounts and Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the service design field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure it showcases your ability to lead multidisciplinary teams and deliver user-centred solutions, as this will really catch the eye of potential employers.
✨Tip Number 3
Prepare for interviews by practising your storytelling. Be ready to discuss how you've tackled complex service design challenges and the impact of your work. Use real examples to demonstrate your problem-solving skills and your understanding of user needs.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our community.
We think you need these skills to ace Senior Service Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Service Designer role. Highlight your experience in multidisciplinary teams and any projects where you've improved service delivery.
Showcase Your Design Process: In your application, don’t just list your skills; explain how you’ve applied service design principles in real-world scenarios. We want to see your thought process and how you tackle complex challenges.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape customer experiences.
How to prepare for a job interview at Hays Accounts and Finance
✨Know Your Service Design Principles
Make sure you brush up on your service design principles, methods, and practices. Be ready to discuss how you've applied these in past projects, especially in complex environments. This will show that you understand the core of what the role entails.
✨Showcase Your Collaborative Spirit
Since you'll be working within multidisciplinary teams, highlight your experience in collaboration. Prepare examples of how you've successfully worked with diverse groups to deliver services or improve existing ones. This will demonstrate your ability to fit into their team dynamic.
✨Prepare for Prototyping Questions
Expect questions about your prototyping and wireframing skills. Have specific examples ready where you’ve used these tools to support service improvement. This will help illustrate your hands-on experience and creative thinking.
✨Communicate Technical Complexities Clearly
Be prepared to explain technical complexities and design risks in a way that’s easy to understand. Practice articulating these concepts, as strong influencing skills are crucial for this role, especially when dealing with senior leaders.
