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For Companies At a Glance
- Tasks: Join a supportive team to enhance customer experiences and resolve queries efficiently.
- Company: Work for a respected manufacturing leader near Carlisle with a collaborative culture.
- Benefits: Enjoy a competitive salary, generous leave, pension contributions, and retail discounts.
- Why this job: Be part of a dynamic environment where your problem-solving skills can shine.
- Qualifications: Ideal candidates are detail-oriented, confident communicators, and familiar with Word and Excel.
- Other info: Training on SAP is provided; perfect for those eager to learn and grow.
Your new company
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Join a respected manufacturing leader near Carlisle, known for its premium products and strong customer relationships. With a team of 150 and a turnover of £50 million, our client is proud of their collaborative culture and commitment to excellence. They\’re now looking for a proactive and personable Customer Service Co-ordinator to help elevate the customer experience across the business.
Your new role
Reporting to the Customer Operations Manager, you\’ll be a key part of a small, supportive team. Your mission: to ensure every customer interaction is smooth, professional, and solution-focused.
Your responsibilities will include:
Acknowledging all customer queries within 24 hours.
Logging and tracking concerns in SAP, ensuring timely resolution.
Investigating issues thoroughly, collaborating across departments.
Communicating clearly and empathetically with customers via phone, email, and other channels.
Promoting consistent customer service practices across the business.
Spotting trends and recurring issues, helping teams address root causes.
Supporting initiatives to measure and improve customer satisfaction.What you\’ll need to succeed
We\’re looking for someone who\’s:
Comfortable in a fast-paced environment and detail-oriented.
Skilled in Word, Excel, and PowerPoint.
A confident communicator – both written and verbal – with internal and external stakeholders.
A creative problem-solver who enjoys working with others.
Familiar with SAP (preferred, but training provided).What you\’ll get in return
Salary: Up to £28,000 (depending on experience)
Hours: 40 per week (08:00-17:00, 30-min lunch)
Location: Full-time office-based
Benefits:
-5% employee pension / 7.5% employer contribution
-Life assurance (2-4x salary)
-25 days annual leave + bank holidays (plus 1 extra day every 5 years)
-Option to buy 5 additional days annually
-Share incentive scheme
-Cycle to work scheme
-Retail discounts & cashback offers
-Sports & social club with monthly prize draws and event contributionsWhat you need to do now
If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now.
If this job isn\’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at (url removed)
Customer Service Co-Ordinator employer: Hays Accounts and Finance
Contact Detail:
Hays Accounts and Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-Ordinator
✨Tip Number 1
Familiarise yourself with the company's products and customer service philosophy. Understanding their premium offerings and commitment to customer relationships will help you align your approach during interviews.
✨Tip Number 2
Brush up on your SAP skills, even if training is provided. Being able to demonstrate a basic understanding of how to log and track customer concerns in SAP can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills and ability to communicate empathetically will resonate well with the hiring team.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Since this role involves working closely with others, expressing your enjoyment of collaborative environments can make a positive impression.
We think you need these skills to ace Customer Service Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Co-ordinator role. Emphasise your communication skills, problem-solving abilities, and any experience with SAP or similar systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries in the past and how you can contribute to enhancing customer satisfaction.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Word, Excel, and PowerPoint. Provide examples of how you've used these tools in previous roles to improve processes or customer interactions.
Showcase Your Teamwork: Since the role involves collaboration across departments, include examples in your application that demonstrate your ability to work effectively within a team. Highlight any initiatives you've been part of that improved customer service or resolved issues.
How to prepare for a job interview at Hays Accounts and Finance
✨Showcase Your Communication Skills
As a Customer Service Co-ordinator, clear and empathetic communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues through effective communication.
✨Familiarise Yourself with SAP
While training will be provided, having a basic understanding of SAP can set you apart from other candidates. If you have prior experience with similar systems, mention it during the interview. If not, do some research on how SAP functions in customer service roles.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service challenges. Prepare by thinking of examples where you identified problems and implemented solutions. Highlight your creative problem-solving skills and your ability to work collaboratively with others.
✨Emphasise Your Attention to Detail
In a fast-paced environment, attention to detail is crucial. Be ready to discuss how you ensure accuracy in your work, especially when logging and tracking customer concerns. Share any methods or tools you use to stay organised and focused on details.
