At a Glance
- Tasks: Provide 1st and 2nd line support in a fast-paced Oracle Fusion environment.
- Company: Join a supportive local council team during a major finance transformation.
- Benefits: Gain valuable experience in a dynamic, high-volume transformation setting.
- Other info: Short-term contract with opportunities for professional growth.
- Why this job: Make a real impact by enhancing service levels and operational efficiency.
- Qualifications: Proven Oracle Fusion experience and strong service desk background required.
The predicted salary is between 50000 - 65000 £ per year.
Location: Birmingham - 5 days per week on site
Contract: 3 months
Overview
Hays is partnering with a local council to recruit three Service Desk Support Analysts to join a dedicated Surge Team as part of a major finance transformation programme. The Surge Team has been established to stabilise, enhance, and accelerate performance across cashflow-critical and customer-facing transactional processes during a period of significant organisational change. You will play a key role in ensuring the smooth operation of access control, call and request workflows, and role management within a fast-paced Oracle Fusion environment.
Key Responsibilities
- Provide 1st and 2nd line service desk support within an Oracle Fusion environment
- Support access control, calls and requests, and role-based activities
- Work closely with Finance, IT, HR, and Operational teams to ensure consistency and accuracy across Oracle Fusion processes
- Analyse recurring issues and process bottlenecks, providing clear and actionable recommendations to improve transactional service levels
- Contribute to service stability during a high-volume transformation period
Essential Skills & Experience
- Proven Oracle Fusion experience (essential), particularly relating to:
- Security and access control
- Role management
- Core transactional processes
- Strong background in a service desk environment, ideally within complex operational or finance settings
- Experience supporting:
- Access control processes
- Ticketing or call-management systems
- Role-based process design
- Ability to operate effectively in a fast-moving transformation programme with multiple stakeholders
- Excellent communication, analytical, and problem-solving skills
If you’re an organised, detail-focused finance professional looking for a short-term opportunity within a supportive local authority team, please send your updated CV.
Service Desk Support - Surge Team (Oracle Fusion) in Birmingham employer: Hays Accounts and Finance
Join a dynamic local council in Birmingham, where you will be part of a dedicated Surge Team driving a major finance transformation programme. Our supportive work culture fosters collaboration across departments, offering you the chance to enhance your skills in a fast-paced Oracle Fusion environment while contributing to meaningful change in the community. With opportunities for professional growth and a commitment to employee well-being, this role is perfect for those seeking a rewarding career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Support - Surge Team (Oracle Fusion) in Birmingham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hays Accounts and Finance.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hays Accounts and Finance. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Desk Support - Surge Team (Oracle Fusion) in Birmingham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hays Accounts and Finance.
How to prepare for a job interview at Hays Accounts and Finance
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hays Accounts and Finance's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hays Accounts and Finance offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
