Our client is a well-established and expanding business operating within the fashion and retail sector, supplying products to a diverse customer base across the UK and international markets based in Leicester City Centre.
With a strong reputation for quality, innovation and customer service, the organisation continues to invest in its people, technology and operational processes to support sustained growth and business performance part of ongoing investment in its systems and infrastructure, an exciting opportunity has arisen for a Transactional Systems Support Analyst to join a growing and high-performing team.
This is an excellent opportunity for a systems-focused professional looking to develop their career within a fast-paced and commercially driven environment, offering exposure to key stakeholders across Finance, Operations and IT, whilst playing an integral role in supporting critical business systems, enhancing data accuracy and contributing to continuous process improvement initiatives.
As a Transactional Systems Support Analyst, you will play a key role in supporting the day-to-day operation, maintenance and continuous improvement of the organisation's finance and transactional systems. Working closely with Finance, Operations and IT teams, you will ensure system processes run effectively, transactional data remains accurate, and users receive timely support to resolve issues and improve efficiency will take ownership of investigating and resolving system queries, monitoring transactional workflows, maintaining data integrity, supporting system testing and assisting with process improvement initiatives. You will enjoy investigating issues, improving processes and collaborating with stakeholders across the business to ensure the smooth running of critical financial and operational activities successful candidate will have a strong understanding of transactional finance processes, excellent analytical skills and the ability to identify and resolve discrepancies effectively. System Support
Provide first-line support for finance and transactional system queries.
Investigate and resolve issues affecting sales, purchasing, inventory, invoicing and financial transactions.
Support users with system queries and provide guidance on best practice.
Escalate complex technical issues to third-party providers or IT where appropriate.
Finance & Transactional Support
Support transactional processes including:
Inventory transactions
Investigate discrepancies between systems and financial records.
Assist with month-end system-related issues and reconciliations.
Help maintain accurate master data across systems.
Assist with user access, permissions and system configuration.
Support testing of system changes, upgrades and new functionality.
Perform UAT and regression testing where required.
Help identify and report system bugs and recurring issues.
Create SOP and assist with user training
Identify opportunities to improve transactional processes and reduce manual work.
Assist with automation and integration projects.
Good Excel skills.
Strong communication skills and ability to support non-technical users.
Experience with Microsoft Dynamics 365 Business Central or a similar ERP system.
Experience supporting finance, purchasing, sales or inventory systems.
Experience with UAT/system testing.
Flexible hybrid working, with 4 days in the office and 1 day from home.
A highly visible role with exposure across Finance, Operations and IT.
Excellent career progression within a business investing heavily in systems and technology.
A varied and engaging position combining systems support, data analysis and process improvement.
Involvement in ERP enhancements, automation initiatives and wider business improvement projects.
Fast-paced environment with convenient access to the city centre and transport links.
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Systems Support Analyst (Helpdesk) in Leicester employer: Hays Accountancy and Finance
Join a dynamic and rapidly expanding global travel organisation that values innovation and collaboration. As a Senior Finance Business Partner, you'll enjoy a competitive salary and an attractive benefits package while working closely with senior leadership on strategic projects, fostering your professional growth in a supportive environment. With clear progression opportunities and the chance to influence business performance across multiple regions, this role offers a meaningful and rewarding career path.
Contact Details:
Hays Accountancy and Finance Recruitment Team
