Collections team Leader

Job Description Your new company /n A well-established and growing organisation operating within the automotive and consumer finance sector is seeking an experienced Collections Team Leader to join its credit function in Coventry. Working within a fast-paced, customer-focused environment, you will play a key role in leading collection activities, supporting debt recovery performance, and ensuring regulatory compliance across the team. This is an excellent opportunity to join a business that invests in its people and offers genuine scope for career progression. /n Your new role /n As Collections Team Leader, you will manage and develop a team of collections professionals responsible for recovering overdue payments and supporting customers through the arrears process. /n Key responsibilities will include: /n /n - Leading, coaching and motivating a collections team to achieve and exceed performance targets. /n - Monitoring team performance against KPIs, SLAs and debt recovery objectives. /n - Conducting regular quality assurance reviews of calls and correspondence to ensure compliance and service standards are maintained. /n - Managing escalated customer cases, complaints and complex debt recovery situations. /n - Supporting the development and implementation of effective collections strategies and process improvements. /n - Producing management information, analysing collections performance data and reporting trends to senior stakeholders. /n - Ensuring adherence to FCA regulations, vulnerable customer policies and internal compliance procedures. /n - Building strong relationships with both internal departments and external partners, including debt collection agencies and legal representatives. /n /n /n What you'll need to succeed /n To be successful in this role, you will have: /n /n - Previous experience leading a collections, recoveries or credit control team. /n - Strong knowledge of arrears management, debt recovery processes and regulatory requirements. /n - Experience coaching, developing and performance-managing team members. /n - A track record of delivering KPI and service level targets within a collection's environment. /n - Excellent communication, stakeholder management and problem-solving skills. /n - Confidence handling escalated customer issues and negotiating positive outcomes. /n - Strong analytical skills with the ability to interpret performance data and identify improvements. /n - Good Excel and reporting capabilities, including experience working with large datasets. /n - Previous experience within automotive finance, asset finance, leasing or consumer finance would be advantageous. /n /n /n What you'll get in return /n /n - Competitive salary of £40,000 to £45,000 dependent on experience. /n - Hybrid working arrangement. /n - Opportunity to lead and influence a high-performing collections function. /n - Ongoing training and professional development. /n - A supportive, collaborative working environment. /n - Excellent long-term career prospects within a growing organisation. /n - Comprehensive benefits package. /n /n /n What you need to do now /n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. /n If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. /n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays