Hospitality Team Leader in London

Due to a promotion, we are seeking an experienced and enthusiastic Hospitality Team Leader to support the day-to-day operations of the Conference department and provide team leader cover for our busy Museum café, Café 750. This role is key to delivering exceptional hospitality and customer service and ensuring efficient operation. Monitoring health and safety procedures, food hygiene, and allergen regulations.

Reporting to the Café Assistant Manager, you will help lead a small, motivated team and foster a positive and collaborative work environment. This is an exciting opportunity for someone passionate about hospitality and great coffee to make a real impact within a supportive and diverse organisation.

About you

You will be energetic, reliable and thrive in a fast-paced, customer-focused environment. You will take pride in high-quality service, have a can-do attitude and enjoy being part of a team that goes above and beyond for visitors and guests. You will have an eye for detail and an understanding of food preparation, service and delivery.

Responsibilities of the Role

• Greet clients on arrival, be the main contact throughout the day, ensuring venue and event information is clear and concise.
• Support clients with basic AV requirements (training given).
• Supervise the food and beverage requirements for conferences and events, setup and delivery working closely with the conference and café team.
• Oversee and deliver hospitality services for events while ensuring exceptional customer service for clients.
• Train and motivate a small team to reflect the Museum's drive for great food and exceptional hospitality.
• Handle customer enquiries, feedback, and complaints promptly and professionally.
• Undertake monthly stock takes for hospitality and events inventory, ensuring accurate reporting.
• Manage and record daily wastage and ensure paperwork is completed.
• Ensure adherence to health & safety and food hygiene and allergen regulations.
• Support the Café Assistant Manager when required with daily operations of the café.
• Participate in the café staff rota, including active duty on the café floor, maintaining a strong knowledge of café operations and supporting team performance.

Who are we looking for?

• Experienced team leader within hospitality or café setting.
• Can-do attitude with a flexible approach.
• Excellent communication and organisational skills.
• A hands-on approach, with the ability to inspire and work with the team.
• Ability to work independently using your own initiative and prioritise effectively.
• Excellent customer service and interpersonal skills.
• Good knowledge of health and safety regulations and food hygiene standards (Level 2 Food Hygiene Certificate preferred).
• Commitment to equality, diversity and inclusion.

Experience & Skills

• Proven experience in a supervisory role within a café or hospitality industry.
• Demonstrated ability in team supervision and staff training.
• Knowledge and experience of food safety practices and regulations.

29 days holiday (increasing in line with service), an extra day off for your birthday, free on-site parking, staff discounts in the on-site café and gift shop, free entry into the Museum for you and your family, ongoing training and development.

Hours: 40 hours per week to include some evenings and weekends on a rota basis.

Location: The Museum is based in Sparkford, Somerset BA22 7LH, just minutes off the A303, the main trunk road to the South West.

Contract: Permanent, full-time contract including weekend working pattern on a rota basis.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.