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- Tasks: Lead a dynamic team in delivering exceptional hospitality and customer service at our busy café.
- Company: Join a supportive and diverse organisation passionate about great coffee and hospitality.
- Benefits: Enjoy 29 days holiday, staff discounts, free museum entry, and ongoing training.
- Why this job: Make a real impact in a fast-paced environment while fostering a positive team culture.
- Qualifications: Experience in hospitality leadership, excellent communication skills, and a can-do attitude.
- Other info: Flexible hours with opportunities for career growth and development.
The predicted salary is between 24000 - 30000 £ per year.
Due to a promotion, we are seeking an experienced and enthusiastic Hospitality Team Leader to support the day-to-day operations of the Conference department and provide team leader cover for our busy Museum café, Café 750. This role is key to delivering exceptional hospitality and customer service and ensuring efficient operation. Monitoring health and safety procedures, food hygiene, and allergen regulations. Reporting to the Café Assistant Manager, you will help lead a small, motivated team and foster a positive and collaborative work environment. This is an exciting opportunity for someone passionate about hospitality and great coffee to make a real impact within a supportive and diverse organisation.
About you
- You will be energetic, reliable and thrive in a fast-paced, customer-focused environment.
- You will take pride in high-quality service, have a can-do attitude and enjoy being part of a team that goes above and beyond for visitors and guests.
- You will have an eye for detail and an understanding of food preparation, service and delivery.
Responsibilities of the Role
- Greet clients on arrival, be the main contact throughout the day, ensuring venue and event information is clear and concise.
- Support clients with basic AV requirements (training given).
- Supervise the food and beverage requirements for conferences and events, setup and delivery working closely with the conference and café team.
- Oversee and deliver hospitality services for events while ensuring exceptional customer service for clients.
- Train and motivate a small team to reflect the Museum's drive for great food and exceptional hospitality.
- Handle customer enquiries, feedback, and complaints promptly and professionally.
- Undertake monthly stock takes for hospitality and events inventory, ensuring accurate reporting.
- Manage and record daily wastage and ensure paperwork is completed.
- Ensure adherence to health & safety and food hygiene and allergen regulations.
- Support the Café Assistant Manager when required with daily operations of the café.
- Participate in the café staff rota, including active duty on the café floor, maintaining a strong knowledge of café operations and supporting team performance.
Who are we looking for?
- Experienced team leader within hospitality or café setting.
- Can-do attitude with a flexible approach.
- Excellent communication and organisational skills.
- A hands-on approach, with the ability to inspire and work with the team.
- Ability to work independently using your own initiative and prioritise effectively.
- Excellent customer service and interpersonal skills.
- Good knowledge of health and safety regulations and food hygiene standards (Level 2 Food Hygiene Certificate preferred).
- Commitment to equality, diversity and inclusion.
Experience & Skills
- Proven experience in a supervisory role within a café or hospitality industry.
- Demonstrated ability in team supervision and staff training.
- Knowledge and experience of food safety practices and regulations.
29 days holiday (increasing in line with service), an extra day off for your birthday, free on-site parking, staff discounts in the on-site café and gift shop, free entry into the Museum for you and your family, ongoing training and development.
Hours: 40 hours per week to include some evenings and weekends on a rota basis.
Location: The Museum is based in Sparkford, Somerset BA22 7LH, just minutes off the A303, the main trunk road to the South West.
Contract: Permanent, full-time contract including weekend working pattern on a rota basis.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Hospitality Team Leader employer: Haynes Motor Museum Ltd
Contact Detail:
Haynes Motor Museum Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in, making it easier for us to connect during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in hospitality and team leadership.
✨Tip Number 3
Show off your passion! During the interview, share specific examples of how you've gone above and beyond for customers in the past. We want to see that spark in you, especially when it comes to delivering exceptional service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hospitality Team Leader
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for hospitality shine through! Share specific examples of how you've gone above and beyond for customers in previous roles. We love to see that passion for great service!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention your knowledge of food safety regulations and any supervisory roles you've held. This helps us see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and achievements. We appreciate a well-structured application that makes it easy for us to understand your qualifications.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Haynes Motor Museum Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with the café's menu and the types of events they host. This shows your enthusiasm for the role and helps you answer questions about how you would handle specific situations.
✨Show Off Your Leadership Skills
Be ready to share examples of how you've successfully led a team in the past. Think about times when you motivated your team or handled a difficult situation. This will demonstrate your ability to inspire and manage others effectively.
✨Customer Service is Key
Prepare to discuss your approach to exceptional customer service. Have a few anecdotes ready that highlight how you’ve gone above and beyond for customers in previous roles. This aligns perfectly with the expectations for the Hospitality Team Leader position.
✨Health and Safety Knowledge
Brush up on health and safety regulations and food hygiene standards. Be prepared to discuss how you ensure compliance in a busy environment. This will show that you take these responsibilities seriously and are ready to uphold the café's standards.