Front of House & Event Team Leader

We are seeking an experienced and enthusiastic Front of House & Event Team Leader to support the day-to-day operations of Conference and Events and provide team leader cover for our busy Museum café, Café 750. This role is key to delivering exceptional hospitality and customer service and ensuring efficient operation. Monitoring health and safety procedures, food hygiene, and allergen regulations.

Reporting to the Commercial Conference Manager, you will help lead a small, motivated team and foster a positive and collaborative work environment. This is an exciting opportunity for someone passionate about customer service to make a real impact within a supportive and diverse organisation.

• Greet clients on arrival, be the main contact throughout the day, ensuring venue and event information is clear and concise.
• Handle customer enquiries, feedback, and complaints promptly and professionally.
• Oversee and deliver hospitality services for events while ensuring exceptional customer service for clients.
• Place timely and accurate orders to support the events calendar, ensuring availability of required stock and minimising waste.
• Train, and motivate a small team to reflect the Museum's drive for great food and exceptional hospitality.
• Support clients with basic AV requirements (training given).
• Undertake monthly stock takes for hospitality and events inventory, ensuring accurate reporting.
• Manage and record daily wastage and ensure paperwork is completed.
• Ensure adherence to health & safety and food hygiene and allergen regulations.
• Support the Café Manager when required with daily operations of the café.
• Participate in the café staff rota on occasion, including active duty on the café floor, maintaining a strong knowledge of café operations and supporting team performance.

• Experienced team leader within customer service and or hospitality setting.
• Can-do attitude with a flexible approach.
• Excellent communication and organisational skills.
• A hands-on approach, with the ability to inspire and work with the team.
• Ability to work independently using your own initiative and prioritise effectively.
• Excellent customer service and interpersonal skills.
• Good knowledge of health and safety regulations and food hygiene standards (Level 2 Food Hygiene Certificate preferred, full training will be provided).
• Commitment to equality, diversity and inclusion.

• Proven experience in a supervisory role within a customer service industry.
• Demonstrated ability in team supervision and staff training.
• Knowledge and experience of food safety practices and regulations.

29 days holiday, increasing with service. An extra day off for your birthday. Free on-site parking. Staff discounts in the café and gift shop. Free entry to the Museum for you and your family. Ongoing training and development.

Salary: £27,435.20 per annum dependent on experience (£13.19ph). Hours: 40 hours per week to include weekends on a rota basis and occasional evenings. Location: Sparkford, Somerset BA22 7LH, just minutes off the A303, the main trunk road to the South West.

Please enclose a CV along with a covering letter (no longer than 2 pages) explaining how your personal skills, qualities and experience provide evidence of your suitability – and your passion – for this role. Applications and interviews are being shortlisted on a rolling basis, so get in touch ASAP to avoid disappointment.

We will have a two-stage interview process. The second interview stage includes a trial shift as well as meeting the wider Museum and Cafe team. We understand that no one fits the job description perfectly, and that people can be put off applying for a job if they don’t tick every box. But we are eager to learn how your unique talents, strengths and skills can contribute to our goals. Please go ahead and apply, you may be exactly who we are looking for.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.