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For Companies At a Glance
- Tasks: Engage with customers, guide them through the vehicle-buying journey, and showcase exciting new Changan models.
- Company: Join a growing multi-franchise dealership with a supportive team culture.
- Benefits: Competitive salary, commission structure, company vehicle, and employee discounts.
- Why this job: Make a real impact by helping customers find their perfect vehicle in a dynamic environment.
- Qualifications: Experience in sales or customer service, excellent communication skills, and a passion for outstanding service.
- Other info: Genuine opportunities for career advancement and first-class training to support your growth.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a motivated and customer-focused Product (Sales) Consultant to join our dealership team. You will represent our exciting new Changan franchise and support customers throughout their vehicle-buying journey, from initial enquiry to handover. Alongside passenger vehicles, you will also assist with the sale of our commercial vehicle range. In this customer-facing role, you will build strong relationships, identify individual needs, present suitable vehicle options, and deliver a high-quality showroom experience. The ideal candidate will have excellent communication skills, confidence in a retail or automotive sales environment, and a passion for providing outstanding service. This is an excellent opportunity to join a growing multi-franchise dealership business that offers genuine potential for career development and progression within a supportive team environment.
Responsibilities
- Engage with customers to understand their vehicle requirements and guide them through the sales process.
- Present vehicle features, benefits, and finance options clearly, tailoring solutions to individual customer needs.
- Utilise effective upselling and cross-selling techniques to maximise sales opportunities while maintaining excellent customer satisfaction.
- Build and maintain strong client relationships, ensuring all interactions, enquiries, and sales progress are accurately recorded.
- Collaborate with the sales management team to support strategies that expand market reach and drive revenue growth.
- Demonstrate professional phone etiquette and strong communication skills across all customer contact points.
- Organise appointments, test drives, and follow-ups efficiently, showing strong time-management and organisational skills.
- Act as a brand ambassador for the dealership, showcasing the latest Changan models as well as our commercial vehicle range.
- Conduct vehicle demonstrations and accompany customers on test drives.
- Work closely with the administration team to ensure a smooth and efficient purchasing and handover experience.
- Stay up to date with product knowledge, including new models, features, and technologies.
Experience
- Proven experience in a sales, customer service, or hospitality role.
- Excellent communication and interpersonal skills, with the ability to build strong customer relationships.
- Demonstrated ability to use effective upselling and cross-selling techniques to maximise revenue.
- Strong active-listening skills, with the ability to understand customer needs and provide informed recommendations.
- Ability to work independently while also contributing effectively within a team environment.
What we can offer you
- A competitive base salary with an attractive commission structure.
- First-class training and ongoing professional development to support your growth.
- A supportive, energetic, and inclusive team culture.
- Genuine opportunities for career advancement within a well-established and expanding multi-franchise business.
- A company vehicle to support you in your role.
- Employee discounts on vehicles, servicing, and aftersales products.
Job Types: Full-time, Permanent
Benefits: Company pension
Work Location: In person
Product Consultant, New Cars and Commercial Vehicles employer: Haynes Brothers Ltd
Contact Detail:
Haynes Brothers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Consultant, New Cars and Commercial Vehicles
✨Tip Number 1
Get to know the company inside out! Research the Changan franchise and understand their values, products, and customer service approach. This will help you connect with potential employers and show them you're genuinely interested.
✨Tip Number 2
Network like a pro! Attend industry events or local meet-ups related to automotive sales. Engaging with people in the field can lead to valuable connections and even job opportunities that aren't advertised.
✨Tip Number 3
Practice your pitch! Prepare a short, engaging introduction about yourself and your experience in sales. This will come in handy when you meet potential employers or during interviews, making you stand out from the crowd.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who take the initiative. Plus, it shows you're serious about joining our team and ready to dive into the exciting world of automotive sales.
We think you need these skills to ace Product Consultant, New Cars and Commercial Vehicles
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you’re genuinely excited about helping customers find their perfect vehicle and that you understand the importance of outstanding service.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in sales or customer service. We love seeing how your skills align with our needs, so don’t be shy about showcasing your upselling and relationship-building abilities!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language to describe your experiences and achievements. This will help us quickly see how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Haynes Brothers Ltd
✨Know Your Product Inside Out
Before the interview, make sure you’re well-versed in the Changan franchise and its vehicles. Familiarise yourself with the latest models, features, and technologies. This will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Practice Your Communication Skills
Since this role is all about building relationships, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on how you would engage with customers and present vehicle options.
✨Showcase Your Sales Techniques
Be prepared to discuss your experience with upselling and cross-selling. Think of specific examples where you successfully maximised sales opportunities while keeping customer satisfaction high. This will demonstrate your ability to drive revenue while maintaining excellent service.
✨Demonstrate Your Team Spirit
Highlight your ability to work both independently and as part of a team. Share examples of how you’ve collaborated with others in previous roles to achieve common goals. This will show that you can contribute positively to the dealership's supportive team culture.