At a Glance
- Tasks: Support customers and enhance their experience with our agricultural machinery.
- Company: Join a family-owned business with a rich history and modern depots.
- Benefits: Long-term career development and a supportive work environment.
- Other info: Diverse workplace welcoming all applicants, with opportunities for growth.
- Why this job: Be the vital link between customers and our service team, making a real difference.
- Qualifications: Experience in aftersales or related fields, strong communication skills required.
The predicted salary is between 35000 - 35000 £ per year.
- After Sales Advisor Reference Number - 0123445567567
- Aftersales Advisor
Join our Agricultural Aftersales team and play a key role in supporting customers across the Haynes Group.
About Us
Haynes Agricultural Ltd is a long-established, family-owned business (part of the Haynes Group, founded in 1790).
We are proud main dealers for New Holland, Case IH, JCB and leading brands including Kawasaki, Mc Connel, Stihl, Husqvarna and more.
With modern depots across the Southeast, including our Alton site, we deliver exceptional support to ground care professionals, local authorities, amenity sectors, farmers and contractors.
We invest heavily in our people and offer long-term career development.
Role Overview
As an Aftersales Advisor, you will act as a vital link between customers, the service team and the parts department, helping to maximise equipment uptime and ensure an exceptional customer experience.
Responsibilities
- Lead and promote Customer Care initiatives across the Group, ensuring a smooth, professional and high-quality service experience.
- Utilise Livelink and CNH My Fleet platforms to identify service requirements, generate leads and uncover new business opportunities across the Group.
- Provide support for telematics-based fleet monitoring and management.
- Analyse telematics and fleet data to create targeted service and parts programmes in collaboration with Service and Parts Managers.
- Work closely with the Group Parts and Service Managers to develop, launch and manage customer-focused promotions that drive engagement and sales growth.
- Develop and promote fixed-price repair solutions for regular maintenance and equipment upgrade opportunities.
- Coordinate and support group-wide fixed-price servicing packages, ensuring consistency, value and customer satisfaction.
- Key Requirements
- Proven experience in aftersales or a related field within the agricultural or machinery industry.
- Strong knowledge of aftersales products and services, including parts, service contracts, warranties and extended warranties.
- Proficiency in CRM platforms and Microsoft Office applications.
- Excellent communication, interpersonal and negotiation abilities.
- Strong ability to build and maintain effective working relationships with customers and internal teams.
- Self-motivated with a proactive approach and a strong commercial mindset.
- Able to work both independently and collaboratively within a team environment.
- Highly organised with strong attention to detail.
- Excellent written and verbal communication skills.
- Full, clean driving licence.
Haynes Bros.
Ltd is committed to diversity and equal opportunities.
We welcome applications from all individuals regardless of gender, ethnicity, disability, religion, age or identity.
The Haynes Group is an equal opportunities employer. Thank you for your interest in joining our team.
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After Sales Advisor in Winchester employer: HAYNES BROTHERS LIMITED
Haynes Agricultural Ltd is an exceptional employer, offering a supportive and family-oriented work culture that prioritises employee growth and development. With a commitment to investing in our people, we provide long-term career opportunities within a dynamic team environment at our modern Alton depot, ensuring that you can thrive while delivering outstanding service to our valued customers in the agricultural sector.
StudySmarter Expert Advice🤫
We think this is how you could land After Sales Advisor in Winchester
✨Connect with Local Farmers and Co-ops
Don't underestimate the power of local connections in agriculture. Get involved in local farmers' markets or agricultural co-ops. These are great places to meet potential employers and get the inside scoop on job openings before they're even advertised.
✨Get Involved in Agricultural Events
Keep an eye out for agricultural fairs, conferences, and workshops in your area. These events are golden opportunities to network with industry professionals and showcase your passion. You might even stumble across job boards or companies actively looking to hire!
✨Volunteer for Relevant Experience
Consider volunteering with organisations focused on agriculture, sustainability, or community gardening. This not only boosts your CV but also expands your network. You never know who might be watching your hard work and dedication!
✨Keep an Eye on Job Listings at Industry-Specific Websites
Be sure to check out agriculture-focused job boards and websites regularly. Companies like HAYNES BROTHERS LIMITED often post opportunities on their own sites before anywhere else, so don’t miss out! Apply directly through us to increase your chances!
We think you need these skills to ace After Sales Advisor in Winchester
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in agriculture, it's crucial to highlight any hands-on experience you have in farming, crop management, or sustainable practices. We want to see how your background aligns with the role you're after, so be specific about the responsibilities you've had and any tools or techniques you've used.
Certifications Matter:In agriculture, relevant certifications can really give your application a boost. If you have any qualifications related to agricultural practices, pest management, or environmental regulations, make sure to mention them! They're great indicators of your commitment and expertise in the field.
Tailor Your CV to the Agriculture Sector:Your CV should reflect your passion for agriculture. Structure it to emphasise your field experience and any relevant projects you've been involved in. Don't forget to highlight your soft skills, like teamwork and communication, which are essential in this sector.
Passion is Key in Your Cover Letter:Since this is a full-time position, we want to feel your enthusiasm for agriculture in your cover letter. Share why you're drawn to this industry and mention any long-term goals you have that align with what HAYNES BROTHERS LIMITED does. This can really set you apart from other candidates.
How to prepare for a job interview at HAYNES BROTHERS LIMITED
✨Get Familiar with Agricultural Technologies
Make sure you're up to speed with the latest agricultural technologies and tools that are commonly used in the field. Whether it’s precision farming tools or crop management software, being able to discuss these effectively during your interview with HAYNES BROTHERS LIMITED will show that you're technically savvy and ready to contribute from day one.
✨Showcase Your Practical Experience
Since agriculture is a hands-on industry, be prepared to share any practical experiences you've had. This could be through internships, volunteer work, or even personal projects. Discussing specific challenges you faced and how you overcame them can really impress the interviewers, especially in a full-time role at HAYNES BROTHERS LIMITED.
✨Understand the Sustainable Practices
Sustainability is a hot topic in agriculture right now, so it's important to understand current practices and regulations in the industry. Familiarise yourself with concepts like crop rotation, organic farming, and environmental impact. Having informed opinions on these topics can set you apart from other candidates during your interview.
✨Practice Common Industry Scenarios
Expect to tackle a few scenario-based questions that mimic real-life challenges in agriculture. For instance, you might be asked how you would handle a pest infestation or manage resources during a drought. Practising these scenarios will help you respond confidently and showcase your problem-solving skills during the interview with HAYNES BROTHERS LIMITED.
