Revenue Manager

The London Revenue Manager supports the billing and collections functions for the firm’s London office, and is responsible for compiling, managing, and executing client billing, along with tracking and collecting outstanding accounts receivable. The Manager works directly with billing attorneys in the firm’s London office and will also communicate with legal administrative assistants, other business professionals, and the firm’s clients while maintaining confidentiality of client and firm matters.

Essential Duties

• Create, review, and edit proforma invoices in response to billing attorney and legal administrative assistant requests.
• Execute complex bills in a timely manner (e.g., multiple discounts by matter, split‑party billing, preparation of electronic bills).
• Compile supporting documentation as required.
• Submit invoices by mail, email, and e‑billing via the eBillingHub and client e‑billing sites as required.
• Configure and maintain information on e‑billing sites including setting up new clients, new matters, new timekeepers, and new rates, and communicate with clients regarding setup efforts.
• Address and resolve e‑billing disputes and rejections.
• Create and maintain desktop procedures for any attorney or client/matter that has special handling requirements.
• Review and approve all new client/matter intake forms to ensure accurate setup in the 3E accounting system, including billing arrangements, rates, discounts, and payment terms.
• Report and maintain accounts receivable status information in appropriate tracking systems.
• Contact clients regularly regarding aged accounts receivable and apprise the billing attorney of payment status.
• Coordinate with the Cash Receipts Desk to ensure correct payment allocation and to process trust account transfers and cash applications.
• Process payment application and accounts receivable write‑off transactions.
• Manage client payment schedules when a payment program has been agreed.
• Receive and respond to client questions and inquiries concerning billing or payments.
• Ensure compliance with billing and collections policies and procedures, recommending changes when necessary.
• Ensure important deadlines are met (e.g., client accrual notifications, budgets, invoicing, and status reports).
• Review, assess and ensure compliance with Outside Counsel Policies and Procedures.
• Review, assess and provide feedback, when requested, on the billing and collections requirements within new client engagement letters.
• Assist with verifying any new application changes or enhancements.
• Create and ensure compliance with any client‑specific reporting requirements (e.g., accruals, budgets, timekeepers, and rates).
• Communicate professionally and courteously with clients, attorneys, paralegals, and other staff.

Other Duties

• Assist with special projects as needed.
• Perform other related duties as assigned.

Reporting Relationship

The Revenue Manager reports to the Financial Controller and works closely with the Senior Manager of Billing, Collections Manager, and various partners in leadership positions. This position does not supervise staff.

Qualifications

Experience

The Revenue Manager should possess a minimum of three years of relevant experience, preferably in the legal industry. A broad range of technical ability, with a demonstrated aptitude and willingness to learn new software/applications is needed for this position.

Skills

• Working knowledge of accounting processes, Solicitors Accounts Rules, VAT principles.
• A solid understanding of the billing and collections processes in the professional services industry (ideally within a law firm environment) is preferred.
• Good attention to detail, time management and organizational skills, along with demonstrated analytical skills and the ability to effectively multi‑task and prioritize work to meet deadlines.
• A strong client focus, as well as excellent written and verbal communication skills, with the ability to work both individually and as a member of a team.
• Ability to use Microsoft Office applications, primarily Excel, Word and Outlook.

Education

Bachelors or equivalent experience.

Physical Demands

Remains stationary at least 90% of the time. This position constantly operates computers, printers and other office productivity machines (e.g., copier, scanner, etc.) Occasionally required to move documents or files weighing up to 15 lbs. This position requires constant communication and exchange of information with the firm attorneys, vendors, clients and staff. This position must be able to inspect and observe information on a computer screen at least 90% of the time.

Working Conditions

Hybrid working environment.