At a Glance
- Tasks: Provide top-notch client service and assist with event coordination and reception duties.
- Company: Join a dynamic team in a professional office environment.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work culture.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Perfect for those who love hospitality and want to make guests feel welcome.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
The Hospitality and Reception Assistant provides effective client service, hospitality, and general reception duties.
Essential Duties
- Hospitality & Event Coordination: Room Setup – working with support for appropriate furniture layout and audio‑visual (AV) equipment.
- Catering Support – set up food and beverages as per room booking requirements.
- Area Maintenance – ensure reception, conference rooms and client‑facing areas remain clean, tidy and well‑stocked. Each morning fill coffee machines with milk and ensure tea points are stocked.
- Front Desk & Reception Guest Services: warmly welcome guests, process check‑in/check‑out and issue security passes where appropriate.
- Communications: professionally answer and direct all incoming calls in a timely manner, checking voicemail messages as needed.
- Reservations: assist with scheduling conference rooms using Maptician.
- Administration & Support Deliveries: collect post, parcels and deliveries from the loading bay every couple of hours and distribute as appropriate.
- Concierge: provide information on local amenities, arrange transport such as taxis and assist with special requests.
- Payments: process transactions and manage invoices.
- Perform other related duties as needed or assigned.
Reporting Relationship
The Hospitality and Reception Assistant reports directly to the Office Administrator.
Essential Experience, Skills & Qualifications
- Experience of customer service in a professional environment is essential.
- Professional presentation and appearance are required, along with punctuality and the ability to work independently on assigned tasks or accept directions on given assignments.
Skills
- Customer Focus: exceptional verbal, interpersonal and written communication skills with a highly welcoming professional demeanor. Telephone etiquette.
- Organization: ability to multitask, prioritize duties and remain calm under pressure.
- Tech Literacy: proficiency with Microsoft Office (Outlook, Word, Excel).
- Education: GCSE or above.
Physical Demands
Must be able to move around the office up to 85% of the time to make copies, scan, file etc. Remains stationary at least 15% of the time. This position operates computers and other office productivity machines (e.g. copier, printer, scanner) on a regular basis and occasionally requires moving deliveries weighing up to 15 lb. Constant communication and exchange of information with attorneys, clients and staff is required; inspection of information on a computer screen at least 15% of the time.
Working Conditions
Office environment. Hours 8:00am – 5:00pm or 9:00am – 6:00pm on alternate weeks, 40 hours per week.
Hospitality and Reception Assistant employer: Haynes and Boone CDG, LLP
As a Hospitality and Reception Assistant, you will thrive in a dynamic and supportive work environment that prioritises exceptional client service and teamwork. Our company fosters a culture of growth and development, offering opportunities for professional advancement while ensuring a welcoming atmosphere for both employees and guests. Located in a vibrant area, we provide unique advantages such as easy access to local amenities and a collaborative spirit that makes every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality and Reception Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to see how they interact with clients and what values they promote. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on showcasing your customer service skills and how you can contribute to creating a welcoming environment for guests. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you present yourself professionally and appropriately for the role. A polished appearance can set the tone for a positive interaction right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in the interviewer's mind. And remember, if you’re keen on the role, don’t hesitate to apply through our website for a smoother process!
We think you need these skills to ace Hospitality and Reception Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you've made guests feel welcome and valued in previous roles. Use specific examples to demonstrate your skills!
Keep It Professional Yet Friendly:Your application should reflect the professional yet warm atmosphere we aim for at StudySmarter. Use a friendly tone while maintaining professionalism in your writing. This will show us you understand the vibe we're going for!
Be Organised and Clear:When writing your application, keep it organised and easy to read. Use bullet points or short paragraphs to break up information. This helps us quickly see why you're a great fit for the Hospitality and Reception Assistant role.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to us quickly and efficiently. Plus, it’s super easy to do – just follow the prompts and submit your details!
How to prepare for a job interview at Haynes and Boone CDG, LLP
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Hospitality and Reception Assistant. Familiarise yourself with tasks like room setup, catering support, and guest services. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about client service, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help a guest or resolve an issue. This will highlight your suitability for the position.
✨Practice Your Communication Skills
As you'll be dealing with guests and answering calls, it's crucial to showcase your verbal and interpersonal skills. Practice common interview questions and answers with a friend, focusing on maintaining a warm and professional tone. This will help you feel more confident during the actual interview.
✨Be Ready to Discuss Tech Literacy
Since proficiency with Microsoft Office is essential, be prepared to discuss your experience with these tools. You might even want to mention any specific projects where you used Excel or Word effectively. This shows that you're not just a people person but also tech-savvy, which is a big plus!
