At a Glance
- Tasks: Lead consultancy projects and ensure customer satisfaction through effective project management.
- Company: Join HAYNE Solutions, a dynamic consultancy transforming financial performance with top tech partners.
- Benefits: Enjoy 26 days annual leave, birthday leave, and a company pension scheme.
- Other info: Collaborate with talented colleagues and enjoy ongoing personal and professional development.
- Why this job: Make a real impact in a growing consultancy while developing your leadership skills.
- Qualifications: Experience in project management and a passion for customer success.
The predicted salary is between 60750 - 74250 £ per year.
HAYNE Solutions is seeking an experienced and customer-focused Professional Services Manager to lead the delivery of our consultancy and project services. We help organisations transform financial and operational performance through market-leading technology and consultancy services, partnering with market-leading vendors, including CCH Tagetik, IBM, Insight and Microsoft.
This is a key role within the business, responsible for overseeing a portfolio of customer projects, managing project management resources, ensuring delivery excellence, and driving high levels of customer satisfaction. Working closely with our Consultancy, Sales, and Leadership teams, you will play an integral role in ensuring projects are delivered on time, within budget, and to the highest quality standards. You will also act as a trusted escalation point for customers, helping to build long-term relationships and supporting the continued growth and success of our Professional Services function.
This role offers the opportunity to make a significant impact within a growing consultancy business, working alongside talented colleagues and leading the delivery of complex and rewarding customer engagements.
Why Join HAYNE?
- Company pension scheme
- 26 days annual leave plus bank holidays
- Birthday leave
- Ongoing personal and professional development
- Additional company benefits
Working Pattern
Reports to: Consultancy Director
Role Purpose: To lead the delivery of HAYNE's project and consultancy services, ensuring successful outcomes for customers, effective utilisation of consultancy resources, high levels of customer satisfaction, and profitable project delivery.
Core Duties:
- Manage the Programme of Projects we have ongoing at any one time
- Manage the small Project Management Team, including coaching and development
- Manage a personal portfolio of projects (Time, Cost, Resources, Quality)
- Ensuring the Programme of Projects effectively utilises Consultancy resources and that interlinked or dependant projects are considered as a whole
- Be the key internal liaison point of contact for key existing accounts, alongside the Sales Team member responsible for the account, ensuring project success, and responsiveness of our internal teams, and monitoring and improving customer satisfaction
- Acting as an escalation point for customer concerns or service issues
- Ensuring project governance and assisting in the production and approval of core documents such as Statements of Work and Change Control Notes, with the Consultancy team
- With the PM team, manage and improve the forecasting and recording process of work in hand, and scheduled for the near future
Professional Services Manager in Stratford-upon-Avon employer: HAYNE Solutions
HAYNE Solutions is an exceptional employer that prioritises employee growth and satisfaction, offering a supportive work culture where collaboration and innovation thrive. With benefits such as a company pension scheme, 26 days of annual leave plus bank holidays, and dedicated personal and professional development opportunities, employees are empowered to excel in their roles. Located in a dynamic environment, this role as a Professional Services Manager allows you to make a significant impact while working alongside talented colleagues on complex and rewarding projects.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Manager in Stratford-upon-Avon
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Professional Services Manager at HAYNE Solutions!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like HAYNE Solutions or be willing to refer you for that Professional Services Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from HAYNE Solutions who’s on the lookout for their next Professional Services Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Professional Services Manager role at HAYNE Solutions!
We think you need these skills to ace Professional Services Manager in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at HAYNE Solutions. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at HAYNE Solutions
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at HAYNE Solutions. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
