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For Companies At a Glance
- Tasks: Engage and delight supporters, enhancing their experience with the charity.
- Company: Join a global charity dedicated to bringing the Bible to life for everyone.
- Benefits: Enjoy flexible working, gym membership, and 28 days holiday after two years.
- Why this job: Make a real impact while working in a diverse and supportive environment.
- Qualifications: Passion for supporter engagement and understanding of fundraising principles required.
- Other info: Hybrid work model with a focus on personal growth and community.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a Supporter Experience Officer to ensure supporters have a fulfilling and enjoyable relationship with the charity. If you can deliver exceptional supporter journeys driving long-term loyalty then we want to hear from you!
Position: Supporter Experience Officer
Location: Swindon/Hybrid (2 days a week or 8 days a month in the office on average)
Hours: Full-time, office based every Tuesday and for Fundraising team meetings
Salary: £30,000 to £32,058 per annum
Contract: 12 month fixed term
Closing Date: 22 April 2025
Interview Date: 29 April 2025, in person at the Swindon office
The Role
The Supporter Experience Officer is responsible for giving supporters a fulfilling and enjoyable relationship with the charity. They deepen supporter relationships and strengthen sources of income by working strategically across the whole supporter journey.
- Oversee programmes of regular giving and incorporate positive 'wow' moments into the supporter journey
- Ensure a dynamic two-way engagement with supporters
- Manage and deliver a quality supporter thanking process, including reviewing and maintaining thank you letter copy and processes, in liaison with the Supporter Services department
- Create and develop effective welcome strategies for new supporters across different channels
- Implement effective processes to ensure supporters are developing in their giving relationship
- Manage and develop effective strategies for reducing the number of lapsing donors
- Report on supporter attrition and satisfaction overall
- Maintain a comprehensive knowledge base of supporters and their demographics
- Seek to develop ways to improve the supporter experience
About You
You will have a demonstrable understanding of what drives and motivates Christian supporters, as well as a deep understanding of retention fundraising principles. Delighting supporters with positive 'wow' moments will be a core part of your remit. Well-organised and self-motivated, you will be a strategic thinker and have proven experience in analysing and reporting on campaigns. If you are passionate about research and eager to contribute to meaningful public debates, we encourage you to apply. Please provide your CV and a 250-word statement that sets out your interest and suitability for this position.
In Return
- Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they’re willing to explore how what you have might fit what’s needed.
- The checklist - There’s no such thing as the perfect candidate. You don’t have to tick every box on the job description before you apply!
- It’s personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home.
- Learn and grow - When you’re trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available.
- Together and apart - The charity believe in home working where it’s appropriate, and during lockdown they made that work really well. But know how important it is to meet face to face, too and are committed to making the office an enriching environment, where people are glad to be.
- Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce.
- Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we’ll be glad to help.
Benefits include: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 28 days (plus bank holidays) after 2 years’ service (plus holiday trading, office closed at Christmas, additional closure the day before Good Friday and as day after Easter Monday), gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Life Assurance, Staff Seminars, All Staff Gatherings, Access to LinkedIn Learning platform, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee.
Working in over 200 countries and territories, the organisations parent charity, is a global mission to bring the Bible to life for everyone and believes that when people engage with the Bible lives can be changed, for good. The charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community.
Supporter Experience Officer employer: Haymarket
Contact Detail:
Haymarket Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Experience Officer
✨Tip Number 1
Familiarise yourself with the charity's mission and values. Understanding their focus on Christian supporters and retention fundraising principles will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples of how you've created 'wow' moments in previous roles. Think about specific instances where you enhanced supporter or customer experiences, as this will demonstrate your ability to deliver exceptional journeys.
✨Tip Number 3
Research common challenges in supporter engagement and retention. Being able to discuss these issues and propose solutions will show your strategic thinking and understanding of the role's responsibilities.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the organisational culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Supporter Experience Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Supporter Experience Officer position. Understand the key responsibilities and required skills, especially those related to supporter engagement and retention fundraising principles.
Craft a Tailored CV: Your CV should highlight relevant experience in supporter engagement, customer service, or fundraising. Use specific examples that demonstrate your ability to create positive supporter experiences and manage relationships effectively.
Write a Compelling Statement: In your 250-word statement, clearly express your interest in the role and how your background aligns with the charity's mission. Focus on your understanding of Christian supporters and your strategic thinking abilities in enhancing supporter journeys.
Proofread Your Application: Before submitting, double-check your CV and statement for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Haymarket
✨Understand the Supporter Journey
Familiarise yourself with the entire supporter journey and think about how you can enhance each stage. Be ready to discuss specific examples of how you've created positive experiences for supporters in previous roles.
✨Showcase Your Analytical Skills
Prepare to talk about your experience with analysing supporter data and reporting on campaigns. Highlight any tools or methods you've used to track supporter satisfaction and retention, as this will be crucial for the role.
✨Emphasise Your Communication Skills
Since the role involves engaging with supporters, be prepared to demonstrate your communication skills. Think of examples where you've successfully managed relationships or resolved issues, showcasing your ability to connect with people.
✨Align with the Charity's Values
Research the charity's mission and values, especially their focus on Christian principles and diversity. Be ready to express how your personal values align with theirs and how you can contribute to their goals.
