At a Glance
- Tasks: Lead a care home team, ensuring high-quality dementia care and operational efficiency.
- Company: A dedicated care provider focused on improving lives through compassionate leadership.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a values-driven team committed to excellence and continuous improvement.
- Why this job: Make a real difference in the lives of residents while developing your leadership skills.
- Qualifications: Experience in senior management within health or social care is essential.
The predicted salary is between 40000 - 50000 € per year.
To provide strong, visible leadership and strategic oversight of a 40-bed nursing and residential care home specialising in dementia care. The Operations Manager will ensure the delivery of high-quality regulatory compliance, financial sustainability, and continuous service improvement.
Key Responsibilities
- Leadership & Management
- Provide clear leadership to the administrative and domestic team
- Foster a positive, inclusive, and accountable workplace culture
- Oversee recruitment, retention, and development of staff
- Implement systems and processes to support high quality care and improve operational efficiency
- Ensure effective use of clinical systems and digital services
- Lead on policies and HR processes
- Strategic Oversight
- Contribute to and implement the organisation's strategic plan
- Identify growth opportunities and service improvements
- Monitor performance against KPIs and drive continuous improvement
- Lead change management initiatives
- Quality & Compliance
- Ensure compliance with regulatory standards (e.g. Care Quality Commission requirements)
- Oversee audits, inspections, and action plans
- Maintain high standards of clinical governance and safeguarding
- Ensure robust policies and procedures are in place and followed
- Operational Management
- Ensure safe staffing levels and effective rota management for the administration and domestic team
- Monitor occupancy levels and admissions processes
- Manage incidents, complaints, and risk effectively
- Financial Management
- Manage budgets, financial planning and reporting
- Monitor income streams including OCC contracts and self-funding residents
- Work with accountants and the finance officer to ensure financial stability
- Ensure efficient use of resources without compromising care quality
- Identify opportunities to improve income generation and operational efficiency
- Procurement & Resource Management
- Lead procurement strategy for equipment, supplies, and services
- Negotiate contracts and maintain supplier performance
- Ensure value for money and compliance with procurement policies
- Stakeholder Engagement
- Build strong relationships with families, and external partners
- Liaise with local authorities
- Represent the organisation professionally in all interactions
- Safeguarding & Risk Management
- Ensure robust safeguarding practices are embedded
- Lead on risk assessments and mitigation strategies
- Promote a culture of safety and transparency
Person Specification
- Essential Qualifications & Experience
- Proven experience in a senior management role within health or social care
- Strong knowledge of regulatory frameworks (e.g. Care Quality Commission standards)
- Demonstrable experience in staff leadership and team development
- Experience in financial management and budget control
- Experience in procurement and contract management
- Desirable
- Management qualification (e.g. Level 5 Diploma in Leadership for Health & Social Care)
- Experience managing care services
Skills & Competencies
- Leadership
- Strong, confident, and empathetic leadership style
- Ability to motivate and inspire teams
- Strategic Thinking
- Ability to think long-term and align operations with organisational goals
- Data-driven decision-making
- Communication
- Excellent verbal and written communication skills
- Ability to engage effectively with diverse stakeholders
- Operational Excellence
- Strong organisational and problem-solving skills
- Ability to manage competing priorities
- Financial & Commercial Awareness
- Understanding of budgets, cost control, and financial reporting
- Commercial awareness in procurement and service delivery
Personal Attributes
- Compassionate and values-driven
- Resilient and adaptable
- High integrity and professionalism
Key Performance Indicators (KPIs)
- Regulatory inspection ratings (e.g. Care Quality Commission)
- Occupancy rates
- Staff turnover and retention
- Budget adherence
- Resident and family satisfaction
Working Conditions
- On-site role, with participation in the on-call rota out of hours
Other Requirements
- Enhanced DBS check
- Right to work in the UK
Operations Manager in Oxford employer: Haymarket
As an Operations Manager at our 40-bed nursing and residential care home, you will be part of a compassionate and dedicated team committed to delivering high-quality dementia care. We pride ourselves on fostering a positive and inclusive workplace culture that prioritises employee development and well-being, offering robust training opportunities and a supportive environment for career growth. Located in a vibrant community, we provide a unique chance to make a meaningful impact while enjoying the benefits of a stable and rewarding career in health and social care.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and social care sector. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their values, recent news, and challenges they face. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led teams, managed change, and improved services. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Plus, it’s a great way to ensure your application gets noticed directly by our hiring team.
We think you need these skills to ace Operations Manager in Oxford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in health or social care management. We want to see how your skills align with our mission of delivering high-quality care, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Style:As an Operations Manager, your leadership style is crucial. Use your application to demonstrate how you’ve successfully led teams in the past. We love seeing examples of how you've fostered a positive workplace culture and motivated your team!
Highlight Compliance Knowledge:Since regulatory compliance is key in this role, make sure to mention your familiarity with frameworks like Care Quality Commission standards. We’re looking for someone who can ensure we meet all necessary regulations while maintaining high care standards.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and what we stand for at StudySmarter.
How to prepare for a job interview at Haymarket
✨Know Your Stuff
Make sure you’re well-versed in the regulatory frameworks relevant to the role, like Care Quality Commission standards. Brush up on your knowledge of financial management and operational efficiency, as these are key areas they'll likely focus on during the interview.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience, especially in health or social care settings. Think about times when you've motivated a team or implemented change successfully, as this will demonstrate your ability to foster a positive workplace culture.
✨Be Data-Driven
Since the role involves monitoring KPIs and driving continuous improvement, come ready with examples of how you've used data to make decisions in past roles. This shows you can think strategically and align operations with organisational goals.
✨Engage with Stakeholders
Think about how you’ve built relationships with families, local authorities, and other stakeholders in previous positions. Be prepared to discuss your communication skills and how you’ve represented your organisation professionally in various interactions.
