At a Glance
- Tasks: Lead communications and impact strategies to showcase our charity's value and engage stakeholders.
- Company: Join an award-winning charity making a real difference in people's lives.
- Benefits: Generous holiday, professional development, and 24/7 employee support.
- Other info: Be part of a supportive team with excellent career growth opportunities.
- Why this job: Use your storytelling skills to influence change and inspire action.
- Qualifications: Experience in communications, data analysis, and stakeholder engagement.
The predicted salary is between 30000 - 40000 € per year.
About the role: Would you like to use your skills in communications, insight, and storytelling to make a real difference in people's lives and help shape the future of a leading local advice service? Citizens Advice Hammersmith & Fulham (CAHF) is a flagship, award-winning local charity, recognised nationally for its innovative approach and strong performance. We are part of the national Citizens Advice network and deliver a modern, multi-channel service, supporting thousands of people each year through face-to-face, telephone, email, webchat, and digital channels.
We are supported by a dedicated team of staff and over 80 volunteers, and we deliver generalist and specialist advice alongside community-based services across the borough. We are now seeking a Communication & Impact Manager to play a pivotal strategic role in how we demonstrate, communicate, and strengthen our impact. This role sits within the Leadership Team and is central to how we prepare for future funding and contract renewal. You will lead how we use data, insight, and lived experience to build a powerful evidence base that shows the value of our work and strengthens our visibility with stakeholders, partners, funders, and commissioners. You will also lead the development of communications that bring our work to life, translating complex information into compelling stories that influence, engage, and inspire action.
What You'll Be Doing:
- Lead the development of CAHF's communications, engagement, and impact approach to strengthen visibility, reputation, and influence.
- Produce high-quality impact reports and insight products that demonstrate organisational value and support funding and contract renewal.
- Translate complex data, research, and client experience into clear, compelling narratives for various audiences and communications.
- Develop and deliver targeted digital and social media communications to increase engagement and awareness of CAHF's work, including our More Than Advice model.
- Build and maintain strong relationships with stakeholders, partners, funders, and commissioners, positively representing CAHF externally.
- Strengthen how client voice and insight shape service development, organisational learning, and external communications.
- Support fundraising, supporter engagement, and campaigning activity through impactful, evidence-based storytelling.
- Work collaboratively across Advice, Libraries, Community Skills Services, and our wider volunteer network.
What we offer: We value our people and offer a supportive, inclusive, and high-performing environment within an award-winning organisation.
- Generous holiday entitlement starting at 25 days per annum (pro-rata for part-time employees) plus bank holidays, rising to 30 days with long service.
- Paid service closure days between Christmas and New Year.
- Access to our learning platform, Skillbook, for professional development.
- Personal development opportunities through our Network Equity Groups.
- Ongoing performance management and training support.
- 24/7 holistic employee support, including a confidential and professional counselling service, discounts, and practical information.
Closing Date: 5pm Friday 22nd May 2026
Interview and Test Date: Week commencing 25th May 2026
For full details and the job pack, please visit our website via the apply button. We reserve the right to close applications early if suitable candidates are found, so we encourage early submission.
Communication & Impact Manager in London employer: Haymarket
Citizens Advice Hammersmith & Fulham is an exceptional employer, offering a supportive and inclusive work environment where your contributions can truly make a difference in the community. With generous holiday entitlements, access to professional development through our learning platform, and a commitment to employee well-being, we empower our staff to grow and thrive while delivering impactful services. Join us in shaping the future of local advice services and be part of a dedicated team that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Communication & Impact Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Citizens Advice Hammersmith & Fulham. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 2
Show off your storytelling skills! Prepare a few examples of how you've used data and insights to create impactful communications in the past. This will help you stand out during interviews and demonstrate your fit for the role.
✨Tip Number 3
Be proactive! Follow up after your interview with a thank-you email that highlights a key point from your conversation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our amazing team at CAHF.
We think you need these skills to ace Communication & Impact Manager in London
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for the role shine through! We want to see how much you care about making a difference in people's lives and how your skills can contribute to our mission at CAHF.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with our needs, especially in communications and storytelling!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your achievements and how they relate to the role.
Check Your Details:Before hitting send, double-check your application for any typos or errors. We want to see your best work, so take a moment to ensure everything is polished and professional!
How to prepare for a job interview at Haymarket
✨Know Your Impact
Before the interview, dive deep into Citizens Advice Hammersmith & Fulham's mission and recent projects. Understand how they measure their impact and be ready to discuss how your skills in communications and storytelling can enhance their visibility and influence.
✨Craft Compelling Narratives
Prepare examples of how you've translated complex data into engaging stories in your previous roles. Think about specific instances where your communication made a difference, and be ready to share these during the interview to showcase your storytelling prowess.
✨Engage with Stakeholders
Familiarise yourself with the key stakeholders, partners, and funders that CAHF works with. Be prepared to discuss how you would build and maintain these relationships, and think of strategies to positively represent the organisation externally.
✨Showcase Your Digital Savvy
Since the role involves targeted digital and social media communications, come equipped with ideas on how to increase engagement through these channels. Share any relevant experience you have in developing impactful digital content that resonates with diverse audiences.
