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- Tasks: Lead diverse PR campaigns and manage client relationships with creativity and strategic insight.
- Company: Dynamic agency focused on impactful storytelling and global issues.
- Benefits: Mentorship, career growth, and a supportive team environment.
- Why this job: Shape compelling narratives on vital topics and make a real difference.
- Qualifications: 5+ years in PR, strong communication skills, and a passion for storytelling.
- Other info: Collaborative culture with opportunities to learn from industry experts.
The predicted salary is between 60000 - 80000 £ per year.
The PR Account Director we are looking for will ideally have at least 5 years of previous agency experience and have a thirst for knowledge, being able to stretch across various, often complex subject matters. From climate justice, ethical finance, and nature and biodiversity campaigns to health awareness and education, human rights and democracy, social justice and tech for good campaigns. From UK-focused PR campaigns to global, multi-stakeholder integrated campaigns, working with our global partners, spokespeople and case studies. You should be able to adeptly handle 3-5 clients at any one time, building client trust based on first-class results. Plus, help support new business wins.
You should have experience leading global integrated campaigns, and taking complex, technical topics and translating them for a consumer audience. Ideally (but not essential), you will have an interest in UK politics and global affairs, with experience in political and policy PR. You’ll be passionate about storytelling and able to shape and land stories in compelling ways - from thought leadership and opinion editorials to podcasts. You’ll have a healthy black book of contacts consisting of international, national and specialist/trade media. As a senior member of the business, you’ll be adept at nurturing talent and knowledge sharing and inspiring teams you work with.
Your core responsibilities will be:
- Act as the senior contact for clients and their teams, ensuring consistent, high-quality service and outcomes
- Lead and manage a portfolio of accounts, providing strategic and creative leadership
- Develop account teams, including Account Executives, Senior Account Executives and Account Managers
- Ability to work on integrated accounts across teams
- Win new business from existing and new clients and represent the agency at stakeholder events
- Oversee PR campaigns from brief to delivery, ensuring innovation, creativity and strategic alignment
- Ensure campaigns are delivered on time, within budget and ensure KPIs are met or exceeded
- Manage account resources, manage PR teams, and, where needed, coordinate integrated teams, and coordinate with global agencies
- Maintain and grow a strong network of media contacts, demonstrating mastery of media relations
- Analyse PR outcomes, interpret data and present findings to boards, clients and stakeholders
- Deliver exceptional written, verbal and presentation communication across all contexts
- Mentor, train and support the professional development of team members, identifying training needs and managing performance reviews
- Grow existing client accounts while supporting new business development and agency growth
- Network, pitch and champion the agency’s values and brand to nurture contacts and pipelines
- Ensure the highest level of client experience, often as the most senior contact for key accounts
Required Skills
- Excellent standard of written English.
- Strong interpersonal skills and the ability to work effectively with the wider team during pitches and presentations
- Cool and calm when working under pressure, and able to anticipate and solve problems
- Ability to produce work to a high standard quickly and professionally with excellent attention to detail, and high levels of initiative
- Line management and mentoring experience
- Integrated communications and campaigning experience (e.g. digital, web, public affairs, research and insights)
Additional Skills for Bonus Points
- Experience working on a global account, and/or with non-UK-based clients, would be beneficial
- Knowledge of LMIC media markets and institutions is desirable
This is a role that will allow you to explore your strengths in a multi-disciplinary, integrated communications environment. You will experience exposure to senior team members (experts in a variety of fields who are on hand to offer masterclasses and mentoring), opportunities (especially within the integrated marketing mix - so you learn about other specialisms and try your hand at them), creativity and content creation (with a flat structure, everyone ideas are valued), and clients and client management. All of these things will enable you to hone your talent, while broadening your skill set and fast-tracking your career progression, in a passionate, supportive and friendly environment.
Director, Customer Account Manager in Bromley employer: Haymarket
Contact Detail:
Haymarket Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Customer Account Manager in Bromley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. The more people you know, the better your chances of landing that dream job!
✨Tip Number 2
Showcase your storytelling skills! When you get the chance to chat with potential employers, share compelling stories from your past experiences. Whether it’s a successful campaign or a tricky client situation, make sure to highlight how you turned challenges into wins.
✨Tip Number 3
Be prepared for interviews! Research the company and its recent campaigns, and think about how your experience aligns with their needs. Practice answering common interview questions, but also be ready to discuss complex topics in a way that’s easy to understand.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you’re genuinely interested in joining us. Plus, it makes it easier for us to keep track of your application and get back to you quickly!
We think you need these skills to ace Director, Customer Account Manager in Bromley
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous agency experience, especially if you've worked on complex topics like climate justice or health awareness. We want to see how your background aligns with the role and how you can bring that expertise to our team.
Craft Compelling Stories: Since storytelling is key in this role, share examples of how you've shaped narratives in your past work. Whether it's through thought leadership pieces or engaging campaigns, let us know how you can create compelling content that resonates with audiences.
Demonstrate Your Leadership Skills: As a senior member, you'll be nurturing talent and leading teams. Share your experiences in mentoring and managing teams, and how you've inspired others to achieve great results. We love seeing how you can elevate those around you!
Tailor Your Application: Take the time to tailor your application to our specific needs. Mention your interest in UK politics and global affairs if applicable, and show us how your skills can help us win new business and deliver exceptional client experiences. Don't forget to apply through our website!
How to prepare for a job interview at Haymarket
✨Know Your Stuff
Make sure you brush up on the key topics mentioned in the job description, like climate justice and ethical finance. Being able to discuss these subjects confidently will show that you're not just interested in the role but also passionate about the issues at hand.
✨Showcase Your Storytelling Skills
Prepare examples of how you've shaped compelling narratives in your previous roles. Whether it's through thought leadership pieces or engaging podcasts, demonstrating your storytelling prowess will resonate well with the interviewers.
✨Demonstrate Client Management Experience
Be ready to discuss your experience managing multiple clients and how you've built trust with them. Share specific examples of successful campaigns you've led and how you ensured high-quality service and outcomes.
✨Network Like a Pro
Highlight your media contacts and how you've leveraged them in past roles. This is crucial for the position, so come prepared with examples of how your network has helped achieve campaign goals or win new business.