At a Glance
- Tasks: Lead client services, mentor the team, and ensure seamless event delivery.
- Company: Dynamic £3m agency specialising in events and venue finding.
- Benefits: Real autonomy, influence, and a chance to shape your role.
- Other info: Opportunity for travel and genuine career growth in a supportive environment.
- Why this job: Be the trusted link between clients and the agency, making a real impact.
- Qualifications: Experience in venue finding, logistics, and strong relationship management skills.
The predicted salary is between 50000 - 65000 € per year.
Some leadership roles are about stepping back. This one is about stepping in. Not to micromanage. But to be the person clients actually rely on. You'd be joining a £3m agency (team of 6) where events, incentives and venue finding all sit under one roof. The delivery is solid. What they need now is someone to sit between the client and the agency and make sure everything just... works. You're the link. The translator. The person who sees it from the client's side before it becomes a problem.
This is a genuine number two role to the MD. Strategy, sounding board, taking a good 30% off their plate that gives you freedom to do things your way. You'll lead client services, mentor the team and raise standards without turning it into process for the sake of process. You'll be pitching, presenting and fronting key relationships. The person clients call when it matters, not just when it's going well.
What's in it for you? Real autonomy. Real influence. And nowhere to hide... in a great way. You'll have the space to shape how things are done, build the function your way and actually see the impact of your decisions. No layers. No endless signoffs. Just a business that wants to grow and needs someone to help steer it.
You’ll need to know your stuff. Venue finding, logistics, delegate management and how it all fits together, plus you’ll need to enjoy travel, because this isn’t a "watch it from afar" role. If you like being trusted, listened to, and given the reins without someone grabbing them back every five minutes, this is that role. If you’ve been doing the job and want more say, more impact and a proper seat at the table, click apply and let’s have a confidential chat. Who knows where it will take you.
Don’t worry if your CV isn’t up to date, we can deal with that later.
Head of Client Services - Event management & Venue find agency in Birmingham employer: Haymarket
Join a dynamic £3m agency where your leadership will directly influence client satisfaction and operational excellence. With a close-knit team of six, you'll enjoy real autonomy and the opportunity to shape the client services function while mentoring others in a supportive environment. Located in a vibrant area, this role offers not just a job, but a chance to make a significant impact in the event management industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Services - Event management & Venue find agency in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the event management industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with someone from the agency, make sure to highlight your experience in venue finding and logistics. Share specific examples of how you've solved problems in the past – it’ll show them you’re the go-to person they need.
✨Tip Number 3
Be proactive! If you see an opportunity to improve something in the agency or have ideas on how to enhance client services, don’t hold back. Presenting your thoughts during conversations can demonstrate your leadership potential and willingness to take initiative.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining us. So, hit that apply button and let’s have a chat about how you can make an impact!
We think you need these skills to ace Head of Client Services - Event management & Venue find agency in Birmingham
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your personality shine through. We want to see the real you, so don’t be afraid to show your passion for client services and event management. Remember, this role is all about building relationships!
Tailor Your CV:Make sure your CV reflects the skills and experiences that are relevant to this role. Highlight your experience in venue finding, logistics, and delegate management. We’re looking for someone who knows their stuff, so make it easy for us to see how you fit!
Showcase Your Leadership Style:Since this role involves mentoring and leading a small team, share examples of how you've successfully led projects or teams in the past. We want to know how you inspire others and raise standards without getting bogged down in unnecessary processes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Haymarket
✨Know Your Stuff
Make sure you brush up on your knowledge of venue finding, logistics, and delegate management. This role is all about being the go-to person for clients, so having a solid grasp of the industry will help you answer questions confidently and show that you’re the right fit.
✨Showcase Your Leadership Style
Since this position involves mentoring a small team, be prepared to discuss your leadership approach. Think about examples where you've successfully guided others or improved processes without overcomplicating things. This will demonstrate your ability to lead client services effectively.
✨Prepare for Real Scenarios
Expect to be asked about real-life situations where you had to solve problems for clients. Prepare some anecdotes that highlight your problem-solving skills and how you’ve ensured everything runs smoothly in past roles. This will show that you can step in when it matters.
✨Emphasise Autonomy and Influence
This role offers real autonomy, so be ready to discuss how you would take initiative and make impactful decisions. Share your vision for how you’d shape the client services function and improve standards, as this will resonate with their desire for someone who can steer the agency's growth.
