At a Glance
- Tasks: Lead and shape services supporting women to live free from abuse.
- Company: Join an award-winning organisation dedicated to empowering Black and minoritised women.
- Benefits: Competitive salary, ongoing professional development, and a supportive work environment.
- Other info: This role is exclusively for women, promoting equality and safeguarding.
- Why this job: Make a real impact in the lives of women and children affected by domestic abuse.
- Qualifications: Experience in managing accommodation-based services and strong leadership skills required.
The predicted salary is between 40000 - 40000 € per year.
We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse. This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse.
Please note that due to the nature of this role, we can only accept female applicants.
Position: Accommodation-Based Services Manager
Location: West Midlands (Birmingham/Walsall)
Hours: Full-time (37.5 hours per week)
Salary: £40,000
Contract: Permanent
Closing Date: 25th May 2026
You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change.
We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services.
The Role
As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services.
Key Responsibilities
- Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery
- Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover
- Take overall responsibility for safeguarding practice, including oversight of high-risk cases
- Ensure robust risk assessment, safety planning and casework standards
- Oversee referrals, admissions, occupancy and move-on processes
- Ensure effective housing management, including rent systems, housing benefit and arrears monitoring
- Maintain oversight of health and safety, property compliance and refuge security
- Lead on quality assurance, audits, monitoring and continuous improvement
- Ensure accurate reporting to funders, commissioners and senior management
- Manage budgets and monitor expenditure
- Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally
About You
You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services. You will:
- Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development
- Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services
- Have strong expertise in safeguarding and managing high-risk cases
- Be able to lead, motivate and develop teams to deliver high standards
- Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes
- Be confident managing competing priorities and driving service improvement
- Be a strong communicator with the ability to influence and build partnerships
- Be committed to equality, diversity and anti-discriminatory practice
- Have strong organisational, leadership and IT skills (Microsoft Office and case management/database systems)
- Ability to participate in an on-call rota and work flexibly
Why Work Here
- Be part of an award-winning, specialist "by and for" organisation
- Take on a senior leadership role with real influence and impact
- Lead services that directly change the lives of women and children
- Work within a supportive, experienced and values-driven organisation
- Access ongoing professional development and opportunities to shape services
Important Information
- This post is restricted to women under Schedule 9 of the Equality Act 2010
- Enhanced DBS check required
- The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment
You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker.
Accommodation-Based Services Manager in Birmingham employer: Haymarket
Join an award-winning organisation dedicated to empowering Black and minoritised women and children affected by domestic abuse in the West Midlands. As an Accommodation-Based Services Manager, you will lead a passionate team in delivering high-quality, survivor-centred services while benefiting from a supportive work culture that prioritises professional development and values diversity. This role offers a unique opportunity to make a meaningful impact in the community, ensuring safety and dignity for those you serve.
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation-Based Services Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend events, and connect with organisations that align with your values. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their mission, values, and recent projects. This will help you tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable discussing your experience and how it relates to the role of Accommodation-Based Services Manager. The more you practice, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Accommodation-Based Services Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing accommodation-based services. We want to see how your skills align with our mission of supporting women affected by domestic abuse.
Showcase Your Leadership Skills:As an Accommodation-Based Services Manager, you'll be leading teams and driving change. Use your application to demonstrate your leadership style and any successful projects you've managed in the past.
Highlight Your Commitment to Safeguarding:Safeguarding is at the heart of what we do. Be sure to include examples of how you've ensured safety and compliance in previous roles, especially when dealing with high-risk cases.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Haymarket
✨Know Your Stuff
Make sure you’re well-versed in the specifics of accommodation-based services and domestic abuse support. Brush up on relevant legislation, safeguarding practices, and the unique challenges faced by Black and minoritised women. This knowledge will not only impress but also show your genuine commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams and driving service improvements. Think about times when you’ve successfully led a project or navigated complex situations. Be ready to discuss how you motivate and develop your team to deliver high standards.
✨Demonstrate Your Values
This role is all about values-driven leadership. Be prepared to discuss how your personal values align with the organisation’s commitment to equality, diversity, and inclusion. Share experiences where you’ve championed these principles in your previous roles.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions that show your interest in the organisation and its mission. Ask about their approach to continuous improvement, partnerships with stakeholders, or how they measure the impact of their services. This will demonstrate your proactive mindset and genuine interest in making a difference.
