Director, Customer Account Manager in London

OverviewJob Title: Account Director Brands: Campaign, Creative Review Reporting To: Sales Director Location: Twickenham, Greater London Hybrid: 3 days per week in the office, 2 days working remotely Employment: Permanent, Full-Time Salary: £44,000 - £48,000 per annum ABOUT THE JOB Working within Campaign Campaign is the leading brand for the UK marketing, advertising and media industries, delivering trusted journalism, insight, analysis and thought leadership across digital, audio, video, live events and data. The editorial team is responsible for producing high-quality content that informs, challenges and engages the communications industry while supporting Campaign's reputation as the market-leading publication. As Account Director, you will play a key role in growing Campaign and Creative Review's commercial performance through strong, long-term client relationships and new business development. You will manage an allocated portfolio of clients, understanding their priorities and developing relevant, creative solutions that deliver value for both clients and Campaign. Working closely with the Sales Director and wider commercial team, you will develop opportunities across Campaign and Creative Review's commercial portfolio, including advertising, conferences, forums, awards, content and creative solutions. Using your understanding of the advertising and marketing landscape, you will develop compelling proposals and partnerships that support client objectives and Campaign's wider commercial strategy. As a senior member of the commercial team, you will bring strong commercial insight and relationship-building skills, while sharing knowledge, supporting colleagues and contributing to the continued growth and development of Campaign and Creative Review's commercial offering. ResponsibilitiesKey ResponsibilitiesDevelop and grow an allocated portfolio of clients, building strong, long-term relationships and identifying opportunities to increase commercial value. Proactively identify and develop new business opportunities across Campaign and Creative Review's client and prospect base, using market insight, research and networking to build a strong pipeline. Understand client objectives and develop compelling, tailored commercial proposals across advertising, conferences, forums, awards, content and creative solutions. Take a consultative approach to client relationships, identifying opportunities to develop integrated partnerships that meet client needs and support Campaign and Creative Review's commercial objectives. Lead the commercial process from initial opportunity through to agreement, ensuring proposals, contracts and agreed deliverables are accurate and clearly communicated. Work collaboratively with Content Labs, Conferences, Forums & Awards, Ad Ops, Editorial, Marketing and other teams to develop and deliver effective client campaigns and partnerships. Contribute market, sector and client insight to Campaign and Creative Review's wider commercial strategy, identifying emerging trends and opportunities to strengthen and diversify the commercial offering. Build and maintain a strong network of clients, prospects and industry contacts, representing Campaign and Creative Review at relevant events, conferences and other external opportunities. Maintain accurate client, opportunity and pipeline information in relevant systems to support effective account management, forecasting and commercial planning. Collaborate with UK and international commercial teams to identify opportunities for cross-market and wider Haymarket partnerships. Share knowledge and best practice across the commercial team and support the development of less experienced colleagues through coaching and mentoring. Manage competing priorities effectively, working collaboratively to deliver high-quality client solutions and contribute to wider team and business objectives. Key Relationships You will work closely with the Campaign & Creative Review commercial team, including the Sales Director, Group Commercial Director and Digital Sales Director, as well as colleagues across Content Labs, Ad Ops, Editorial, Marketing, Conferences, Forums & Awards. You will also collaborate with UK and international commercial teams and build strong relationships with clients, prospects and industry partners to support Campaign and Creative Review's commercial growth. Skills / Experience / Knowledge / Minimum CriteriaKnowledge, Skills & Experience Knowledge Strong understanding of the advertising, marketing and media industries and the commercial landscape in which Campaign and Creative Review operate. Understanding of B2B media, events and content-led commercial propositions. Knowledge of consultative selling and developing integrated commercial partnerships. Understanding of client needs, market trends and factors influencing commercial decision-making. Awareness of competitor activity and emerging opportunities within the sectors covered by Campaign and Creative Review. Understanding of sales pipeline management, forecasting and commercial planning. Strong sales and business development skills, with the ability to identify, develop and secure new commercial opportunities. Excellent relationship-building and client management skills, with confidence engaging senior stakeholders. Ability to develop and present compelling, tailored commercial proposals and partnership solutions. Strong commercial awareness, with the ability to understand client objectives and translate them into relevant solutions. Strong research and networking skills, with the ability to identify market opportunities and develop new business. Strong organisational and time management skills, with the ability to manage competing priorities and deadlines. Effective collaboration and stakeholder management skills across multiple teams and functions. Confident use of CRM and relevant sales management systems to manage client relationships, opportunities and pipeline information. Relevant background in commercial sales, account management or business development within media, publishing, events, marketing or a related sector. Proven ability to build and grow commercial client relationships and identify opportunities for revenue growth. Strong track record of new business development and securing commercial partnerships. Demonstrable ability to manage a portfolio of clients and develop long-term relationships with key stakeholders. Familiarity with managing a sales pipeline and maintaining accurate commercial information to support forecasting and business planning. Comfortable working in a fast-paced commercial environment with competing priorities and deadlines. Experience mentoring or supporting less experienced colleagues would be advantageous. Growth and development of the allocated client portfolio and quarterly financial targets. Development of new business and commercial opportunities. Quality and effectiveness of commercial proposals and partnership solutions. Accurate and effective management of client and pipeline information. Contribution to Campaign and Creative Review's wider commercial strategy and growth. Development of strong industry and client networks. Effective support, mentoring and knowledge sharing within the commercial team. Haymarket Media Group values its people and strives to shape a better future with remarkable content. From paid content and subscription services; to integrated advertising and content marketing packages. We deliver market-leading branded experiences that inspire great decisions. From data and digital information solutions to live events, awards and professional education services. 25 days holiday per year excluding bank holidays (increasing 1 day per year of service up to 30 days) Work from anywhere in the world for up to 3 weeks of the year with our 'Work from Anywhere' days Flexible working hours (core hours from 10-3) allowing you the flexibility to adapt your work schedule to your personal commitmentsGenerous contributory pension scheme Health Cash Plans: With our health cash plans, you can access a range of healthcare benefits, including coverage for medical expenses, dental care, optical services, and moreDisability Confident EmployerWe are a Disability Confident employer and offer guaranteed interviews to all disabled applicants who meet the above minimum criteria. To be considered as part of this initiative, please ensure you indicate if you have a disability when applying for the post. Haymarket Impact is focused on making a positive difference globally, guided by the United Nations Sustainable Development Goals and intertwined with an unwavering commitment to equity, diversity, and inclusion. From professional development and internal training to mentorship and coaching. Our certified Disability Confident status has fostered an environment where all employees feel supported, valued, and can ask for workplace adjustments without fear of judgment. Our valuable partnerships for good globally mean colleagues are always up for taking on a new charitable challenge, utilise their volunteering day and go out of their way to support their local communities. We know how important a healthy work-life balance is too. Our flexible hours and hybrid working model means employees are expected to be in the office at least three days a week and can work remotely for the remaining two. As an equal opportunities employer, we are committed to ensuring all candidates have the same opportunity to succeed, regardless of sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, or disability.