Account Support Manager (Permanent) in London

Working within Partnerships Bulletin & Planning Resource, these are market-leading media and intelligence brands within Haymarket's Built Environment and Energy & Environment portfolio. Partnerships Bulletin is the definitive global source of intelligence, news, and events for public-private partnerships (PPP) and infrastructure investment. Planning Resource is the UK's premier source of news, analysis, and career opportunities for urban planning and development professionals.

The Account Director is a highly strategic, buyer-led commercial professional responsible for driving significant revenue growth across Partnerships Bulletin, Planning Resource, and the wider Built Environment portfolio. In this role, you will lead on building high-value, multi-stakeholder commercial partnerships and closing complex deals up to C-suite level.

Adopting a consultative approach, you will proactively engage with clients to understand their overarching business challenges and craft tailored multi-channel solutions across digital advertising, demand generation, content partnerships, and event sponsorships. You will efficiently manage all stages of the sales pipeline in Salesforce, deliver accurate revenue forecasting, and collaborate closely with cross-functional internal teams to exceed commercial targets.

Key Responsibilities

• Deliver against individual and team revenue targets, identifying opportunities to drive sustainable revenue growth across Partnerships Bulletin, Planning Resource and the wider Built Environment portfolio.
• Proactively identify, develop and convert new business opportunities, managing the full sales lifecycle from prospecting and initial engagement through to proposal development, negotiation and conversion.
• Develop and maintain strong, long-term relationships with existing clients and senior decision-makers, including at C-suite level, identifying opportunities for retention, renewal, cross-selling and account growth.
• Understand clients' commercial objectives and challenges and translate these into relevant, tailored solutions across digital advertising, demand generation, content partnerships, sponsorship and events.
• Maintain an accurate and well-managed sales pipeline within Salesforce, ensuring client activity, opportunity stages and next steps are kept up to date and providing timely and accurate revenue forecasts.
• Maintain a strong understanding of client sectors, competitor activity, market developments and Haymarket's wider commercial proposition, using this insight to inform client conversations and identify new commercial opportunities.
• Work collaboratively with Editorial, Marketing, Events and wider Commercial colleagues to develop effective commercial propositions and support the successful delivery of client campaigns and partnerships.
• Deliver a high standard of customer experience throughout the client journey, ensuring communication is clear and responsive and that commercial commitments are effectively managed.

Key Relationships

Works closely with the Group Commercial Director, Business Director, Editorial teams, Marketing teams, Event Operations, and wider commercial colleagues to deliver aligned commercial strategies, share market insights, and drive revenue growth across Partnerships Bulletin and Planning Resource.

Knowledge, Skills & Experience

• Deep understanding of B2B media solutions, including digital advertising, demand generation, content partnerships, and event sponsorships.
• Familiarity with buyer-led sales methodologies, consultative selling principles, and multi-stakeholder negotiation strategies.
• Strong working knowledge of CRM systems and sales management tools, specifically Salesforce pipeline logging and reporting.
• Understanding of the Built Environment, urban planning, infrastructure, and public-private partnership (PPP) sectors.
• Strategic thinking and strong commercial acumen with a buyer-led approach that makes it easy for customers to buy.
• High organisational and time-management capability to manage multiple complex campaigns and projects simultaneously under pressure.
• Data-driven approach to pipeline management, revenue forecasting, and tracking sales stages.
• Proven track record in a B2B media sales or commercial account management role selling multi-channel commercial solutions.
• Demonstrated experience identifying, pitching, and closing high-value, multi-stakeholder deals at executive/C-suite level.
• Proven success in managing robust sales pipelines and maintaining activity/forecasting accuracy within Salesforce.
• Strategic, buyer-led, and results-oriented sales professional with a growth mindset.
• Confident communicator credible when engaging with senior decision-makers.
• Proactive, super-organised, and efficient at managing all opportunity stages.
• Highly target-oriented and motivated to contribute directly to business growth.
• Resilient and effective when working in fast-paced commercial environments.
• Positive, enthusiastic, and collaborative team player.

Measuring Success

Success in this role will typically be measured by:

• Achievement and exceeding of revenue targets, KPIs, and OKRs.
• Accuracy of revenue forecasts and meticulous pipeline tracking within Salesforce.
• Growth, retention, and expansion of high-value client partnerships.
• Conversion rate of buyer-led, multi-channel commercial propositions.
• High standards of client satisfaction and customer experience.
• Effective cross-team collaboration with internal stakeholders.

Additional Information

Haymarket Media Group values its people and strives to shape a better future with remarkable content. From paid content and subscription services; to integrated advertising and content marketing packages. We deliver market-leading branded experiences that inspire great decisions.

25 days holiday per year excluding bank holidays (increasing 1 day per year of service up to 30 days).

Work from anywhere in the world for up to 3 weeks of the year with our 'Work from Anywhere' days.

Flexible working hours (core hours from 10-3) allowing you the flexibility to adapt your work schedule to your personal commitments.

Generous contributory pension scheme.

Health Cash Plans: With our health cash plans, you can access a range of healthcare benefits, including coverage for medical expenses, dental care, optical services, and more.

We are a Disability Confident employer and offer guaranteed interviews to all disabled applicants who meet the above minimum criteria. To be considered as part of this initiative, please ensure you indicate if you have a disability when applying for the post.

Haymarket Impact is focused on making a positive difference globally, guided by the United Nations Sustainable Development Goals and intertwined with an unwavering commitment to equity, diversity, and inclusion.

Our valuable partnerships for good globally mean colleagues are always up for taking on a new charitable challenge, utilise their volunteering day and go out of their way to support their local communities.

We know how important a healthy work-life balance is too. Our flexible hours and hybrid working model means employees are expected to be in the office at least three days a week and can work remotely for the remaining two.

As an equal opportunities employer, we are committed to ensuring all candidates have the same opportunity to succeed, regardless of sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, or disability.