At a Glance
- Tasks: Supervise events, ensuring exceptional service and memorable experiences for guests.
- Company: Join the prestigious Firmdale Hotels, known for unique design and vibrant atmosphere.
- Benefits: Competitive salary, health cash plan, discounts, flexible scheduling, and ongoing training.
- Other info: Enjoy regular social events, fitness sessions, and opportunities for professional development.
- Why this job: Be part of a dynamic team creating unforgettable moments in a stunning hotel setting.
- Qualifications: Experience in supervising teams, strong communication skills, and a passion for customer service.
The predicted salary is between 27000 - 33000 £ per year.
Are you passionate about delivering exceptional service and creating memorable experiences?
We have an exciting opportunity for an Events Supervisor to join our highly successful team at Haymarket Hotel, part of the prestigious Firmdale Hotels.
Firmdale Hotels is renowned for its unique design, vibrant atmosphere, and exceptional hospitality.
Our award-winning hotels are located in the heart of London and New York, each offering a distinctive blend of comfort, style, and service.
At Firmdale, we pride ourselves on our commitment to excellence and our dedicated team who make it all possible.
As an Events Supervisor, you will play a pivotal role in ensuring our guests receive inspirational service during their events.
You will work closely with our Events team, demonstrating your exceptional attention to detail, organisational prowess, and interpersonal skills.
Your confidence and strong communication abilities will be key in engaging with guests and leading your team to success.
Responsibilities
- Supervise and coordinate the setup and execution of events, ensuring all details meet the highest standards.
- Provide exceptional customer service, acting as the main point of contact for guests and addressing any needs or concerns promptly.
- Lead, motivate, and support your team, fostering a positive and collaborative working environment.
- Ensure all event spaces are prepared and maintained to the highest level of cleanliness and organisation.
- Collaborate with other departments to ensure seamless event operations and guest satisfaction.
- Continuously seek opportunities to enhance the guest experience and improve event processes.
What you Need
- Proven experience in supervising a team, preferably in events or hospitality.
- A passion for delivering exceptional customer service and a keen eye for detail.
- Confidence in your communication skills and the ability to engage with guests and team members effectively.
- Strong organisational skills and the ability to multitask in a fast-paced environment.
- A positive, can-do attitude and a proactive approach to problem-solving.
What We Offer
- We offer a competitive salary plus service charge and benefits to be discussed at venue
- Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!
About Us
Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses.
Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming.
Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history and creativity meet.
Featuring unique spaces, such as an 18m pool and a 5-bedroom Townhouse, the hotel offers guests distinctive stays with scope for creativity and award-winning hospitality.
To work here is to be part of a team that takes real pride in their surroundings and in delivering warm, memorable experiences for every guest.
- You'll be joining a team whose Awards and Accolades speak for themselves:
- Sunday Times Best Places to Work 2024, 2025 & 2026
- Two Michelin Keys, 2024, 2025
- Top-Rated Tablet Hotels of All Time, 2025
- Condé Nast Traveller 'Triple Crown', 2026
- One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025
- AA Breakfast Award, Brumus Bar & Restaurant, 2025
You can see a full list of our awards and accolades here
https://www. firmdalehotels. com/b/awards-accolades/
Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp.
Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.
#J-18808-Ljbffr
Events Supervisor in West End employer: Haymarket Hotel
At Haymarket Hotel, part of the prestigious Firmdale Hotels group, we pride ourselves on fostering a vibrant and supportive work culture that values creativity and teamwork. As a Pastry Commis Chef, you will not only enjoy competitive pay and benefits like Wagestream and health plans but also have the opportunity to grow your culinary skills in a luxurious environment that celebrates excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Events Supervisor in West End
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Haymarket Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Haymarket Hotel
Don't be shy about reaching out to Haymarket Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Events Supervisor in West End
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Haymarket Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Haymarket Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
