At a Glance
- Tasks: Ensure guest rooms are spotless and provide exceptional service to create memorable experiences.
- Company: Join the award-winning Firmdale Hotels, known for unique style and top-notch hospitality.
- Benefits: Earn £15.50 - £17.00 per hour, enjoy flexible scheduling, and access various perks.
- Other info: Inclusive workplace with ongoing training and opportunities for professional development.
- Why this job: Be part of a dynamic team in a prestigious hotel and kickstart your hospitality career.
- Qualifications: Attention to detail, teamwork skills, and a passion for outstanding guest service.
The predicted salary is between 32200 - 35440 € per year.
Are you passionate about providing impeccable service and looking for an opportunity to be part of a dynamic, award-winning hotel group? Firmdale Hotels is renowned for its unique style, exceptional service, and commitment to excellence. With hotels located in the heart of London and New York, we offer an exciting and diverse work environment where no two days are the same.
Firmdale Hotels is a collection of eight boutique hotels in London and two in New York, each uniquely designed and celebrated for their distinctive style and top-notch hospitality. We pride ourselves on creating memorable experiences for our guests and fostering a supportive, inclusive work culture for our employees.
We are thrilled to announce an exciting opportunity for a Room Attendant to join our highly successful team at the prestigious Haymarket Hotel. As a Room Attendant, you will play a crucial role in ensuring our guests experience the highest standards of cleanliness and comfort in our uniquely styled rooms.
Responsibilities:- Ensure all guest rooms are cleaned and maintained to the highest standards.
- Pay close attention to every detail, ensuring each room is perfectly presented.
- Work closely with other team members to achieve a seamless guest experience.
- Provide exceptional service, responding to guest requests promptly and courteously.
- Manage your time effectively to complete tasks efficiently and meet the hotel's standards.
- Meticulous and thorough, with a strong attention to detail.
- Ability to work well within a team, contributing to a positive team spirit.
- Enthusiastic about delivering outstanding service to our guests.
- Strong ability to organise tasks and manage time effectively.
- Excellent communication abilities, ensuring clear and friendly interactions with guests and team members.
- Ability to work under pressure while maintaining a positive attitude.
- Competitive hourly rate of £15.50 - £17.00 inclusive of service charge.
- Access to Wagestream our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
Why join Firmdale Hotels? Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025.
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade.
- Manager of the Year Helle Jensen Cateys 2024.
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024.
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024.
- Haymarket Hotel & The Soho Hotel One AA Rosette for Culinary Excellence and AA Breakfast Award 2025.
- Covent Garden Hotel One AA Rosette for Culinary Excellence 2025.
- Dorset Square Hotel AA Breakfast Award 2025.
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel Two Michelin Keys 2024.
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel One Michelin Key 2024.
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award.
- Dorset Square Hotel One AA Rosette for Culinary Excellence, The Potting Shed, 2024.
- Warren Street Hotel - Travel & Leisure IT List best hotels in the world.
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys.
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Room Attendant employer: Haymarket Hotel
Firmdale Hotels is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee well-being and professional growth. With competitive pay, flexible scheduling, and a wealth of benefits including ongoing training and unique discounts, working at the prestigious Haymarket Hotel provides an exciting opportunity to thrive in the heart of London’s hospitality scene. Join our award-winning team and be part of a company recognised as one of The Times Best Places to Work for both 2024 and 2025.
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Get to know the hotel! Research Firmdale Hotels and its unique style. When you walk in for your interview, drop some knowledge about their awards or what makes them stand out. It shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! As a Room Attendant, you'll need to interact with guests and team members. Try role-playing common scenarios with a friend to boost your confidence and ensure you come across as friendly and approachable.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've gone above and beyond in previous roles. Whether it’s a time you made a guest's stay special or how you kept things spotless, let them see your meticulous side.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Firmdale family. We can’t wait to see your application!
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for hospitality shine through in your application. Mention any relevant experience or skills that make you a perfect fit for the Room Attendant role at Firmdale Hotels.
Be Detail-Oriented:Since attention to detail is key for this position, highlight specific examples where you've demonstrated this skill. Whether it's cleaning, organising, or providing service, we want to know how you ensure everything is just right!
Team Spirit Matters:We love a good team player! Share experiences where you've worked collaboratively with others to achieve a common goal. This will show us that you can contribute positively to our dynamic team.
Apply Through Our Website:Make sure to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Haymarket Hotel
✨Know the Company Inside Out
Before your interview, take some time to research Firmdale Hotels. Understand their unique style, values, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Attention to Detail
As a Room Attendant, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where you demonstrated this skill. Whether it’s about how you ensured a room was perfectly presented or how you managed your time efficiently, these anecdotes will highlight your suitability for the role.
✨Emphasise Teamwork and Communication
Firmdale Hotels values a positive team spirit. During the interview, share instances where you successfully collaborated with others to achieve a common goal. Highlight your communication skills and how you handle guest interactions, as this will resonate well with their commitment to exceptional service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle various situations as a Room Attendant. Think about how you would respond to a guest request or manage your tasks under pressure. Practising these scenarios can help you articulate your thought process clearly during the interview.
