Are you passionate about delivering exceptional guest experiences in a luxurious setting? Firmdale Hotels, renowned for its unique blend of luxury, comfort, and impeccable service, is looking for a dynamic Reservations Manager to join our esteemed team at the Haymarket Hotel. Firmdale Hotels is a collection of award-winning boutique hotels in London and New York, celebrated for our beautifully designed interiors, distinctive style, and commitment to excellence. Our hotels offer a unique and personal touch, ensuring that every guest enjoys a memorable stay. As the Reservations Manager, you will play a crucial role in overseeing the daily operations of our reservations department. Reporting directly to the Deputy and General Manager, you will ensure that all reservation enquiries are handled efficiently and that our guests' needs are met with the highest standards of service. Responsibilities: Run the daily operations of the reservations department, managing all incoming reservation enquiries. Ensure that every interaction with guests, travel agents, and colleagues reflects our commitment to exceptional service. Manage the financial aspects of the department, including budgets and forecasting, to meet our business objectives. Produce weekly and monthly departmental reports for the General Manager, providing insights and updates on performance. Build and m...
Reservations Manager employer: Haymarket Hotel
At Haymarket Hotel, part of the prestigious Firmdale Hotels group, we pride ourselves on fostering a vibrant and supportive work culture that values creativity and teamwork. As a Pastry Commis Chef, you will not only enjoy competitive pay and benefits like Wagestream and health plans but also have the opportunity to grow your culinary skills in a luxurious environment that celebrates excellence in hospitality.
