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- Tasks: Manage the concierge desk, assist guests, and ensure outstanding service overnight.
- Company: Join Firmdale Hotels, known for luxury accommodations and exceptional guest experiences.
- Benefits: Enjoy a competitive hourly rate, flexible scheduling, and various perks like discounted cinema tickets.
- Why this job: Be part of an award-winning team in a vibrant, inclusive culture focused on excellence.
- Qualifications: A customer-focused mindset and a passion for creating memorable guest experiences are essential.
- Other info: Ongoing training, social events, and a commitment to your professional development await you.
Night Concierge – London Are you ready to take the next step in your hospitality career? Firmdale Hotels, renowned for its luxury boutique accommodations and exceptional guest service, is looking for a dedicated Night Concierge to join our esteemed team at the Haymarket Hotel. At Firmdale Hotels, we pride ourselves on creating a unique and personalised experience for every guest. With a portfolio of award-winning hotels in London and New York, we blend contemporary design with timeless elegance, offering an unparalleled level of comfort and service. Our commitment to excellence and our vibrant, inclusive work culture make Firmdale Hotels an exceptional place to build your career. As a Night Concierge, you will be a vital part of our team, ensuring seamless operations and outstanding service during the overnight hours. Responsibilities: Managing the concierge desk in the absence of the wider team throughout the night. Answering incoming calls and addressing guest inquiries promptly and professionally. Assisting guests with their luggage and providing support with check-ins and check-outs. Responding to and fulfilling guest requests with efficiency and a positive attitude. Upholding our high standards of service and presentation to create memorable experiences for our guests. What you Need: A keen willingness to work as part of a collaborative team. A customer-focused mind-set with a warm and welcoming demeanour. Impeccable presentation and attention to detail. Enthusiasm for creating a memorable guest experience. What We Offer: Competitive hourly rate of 11.44 – 12.00 plus service charge. A rewarding 4-day on, 4-day off work schedule that provides excellent work-life balance. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: Times Best Places to Work 2024 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year – Helle Jensen – Cateys 2024 Hotel Chef of the Year Finalist – Jamie Atkinson – Hotel Cateys 2024 Food & Beverage Manager of the Year – Pedro Paulo – Hotel Cateys 2024 Ham Yard Hotel – two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel – Travel & Leisure \’IT List\’ best hotels in the world Whitby Hotel, Crosby Street and Warren Street – Michelin keys The Soho Hotel and Ham Yard – Conde Nast Traveller 2023 Top Hotels in London. Number Sixteen – Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Night Concierge - London employer: Haymarket Hotel
Contact Detail:
Haymarket Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge - London
✨Tip Number 1
Familiarize yourself with the unique offerings of Firmdale Hotels. Understanding their commitment to luxury and exceptional guest service will help you align your responses during the interview with their values.
✨Tip Number 2
Highlight your experience in hospitality, especially in roles that required a customer-focused mindset. Be ready to share specific examples of how you've created memorable experiences for guests in previous positions.
✨Tip Number 3
Demonstrate your ability to work collaboratively by discussing past experiences where teamwork was essential. Firmdale Hotels values a collaborative environment, so showing that you thrive in such settings can set you apart.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations, especially during overnight hours. Being a Night Concierge means dealing with various challenges, so showcasing your problem-solving skills will be crucial.
We think you need these skills to ace Night Concierge - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any roles that involved customer service or concierge duties. Emphasize your ability to create memorable guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the Night Concierge position. Mention specific qualities that align with Firmdale Hotels' values, such as teamwork, attention to detail, and a warm demeanor.
Showcase Your Skills: In your application, clearly outline your skills that are pertinent to the role, such as communication, problem-solving, and time management. Provide examples of how you've successfully used these skills in past positions.
Research Firmdale Hotels: Familiarize yourself with Firmdale Hotels' unique offerings and their commitment to exceptional service. This knowledge will help you tailor your application and demonstrate your genuine interest in joining their team.
How to prepare for a job interview at Haymarket Hotel
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Team Collaboration
Since the role requires working as part of a collaborative team, be prepared to discuss your experience in teamwork. Highlight instances where you successfully worked with others to achieve a common goal, especially in high-pressure situations.
✨Highlight Attention to Detail
Firmdale Hotels values impeccable presentation and attention to detail. Bring up examples from your past work where your keen eye for detail made a difference in guest satisfaction or operational efficiency.
✨Prepare for Guest Scenarios
Anticipate questions about how you would handle specific guest requests or challenges. Practice responses that showcase your problem-solving skills and positive attitude, ensuring you align with the hotel's commitment to outstanding service.
