At a Glance
- Tasks: Manage the concierge desk, assist guests, and ensure outstanding service during the night.
- Company: Join Firmdale Hotels, a luxury boutique hotel group known for exceptional guest experiences.
- Benefits: Competitive pay, flexible schedule, health cash plan, and exclusive discounts.
- Other info: Ongoing training, social events, and opportunities for career growth.
- Why this job: Be part of a vibrant team and create memorable experiences for guests.
- Qualifications: Customer-focused mindset, attention to detail, and enthusiasm for hospitality.
The predicted salary is between 30240 - 32240 € per year.
Are you ready to take the next step in your hospitality career? Firmdale Hotels, renowned for its luxury boutique accommodations and exceptional guest service, is looking for a dedicated Night Concierge to join our esteemed team at the Haymarket Hotel.
At Firmdale Hotels, we pride ourselves on creating a unique and personalised experience for every guest. With a portfolio of award-winning hotels in London and New York, we blend contemporary design with timeless elegance, offering an unparalleled level of comfort and service. Our commitment to excellence and our vibrant, inclusive work culture make Firmdale Hotels an exceptional place to build your career.
As a Night Concierge, you will be a vital part of our team, ensuring seamless operations and outstanding service during the overnight hours.
Responsibilities:- Managing the concierge desk in the absence of the wider team throughout the night.
- Answering incoming calls and addressing guest inquiries promptly and professionally.
- Assisting guests with their luggage and providing support with check-ins and check-outs.
- Responding to and fulfilling guest requests with efficiency and a positive attitude.
- Upholding our high standards of service and presentation to create memorable experiences for our guests.
- A keen willingness to work as part of a collaborative team.
- A customer-focused mind-set with a warm and welcoming demeanour.
- Impeccable presentation and attention to detail.
- Enthusiasm for creating a memorable guest experience.
- Competitive hourly rate of £14.50 - £15.50 inclusive of service charge.
- A rewarding 4-day on, 4-day off work schedule that provides excellent work-life balance.
- Access to Wagestream our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Night Concierge employer: Haymarket Hotel
At Firmdale Hotels, we are dedicated to fostering a vibrant and inclusive work culture that prioritises employee growth and well-being. As a Night Concierge at the prestigious Haymarket Hotel, you will enjoy a competitive salary, flexible scheduling, and numerous benefits including access to financial wellness tools, ongoing training, and exclusive discounts, all while being part of a team that is recognised as one of the best places to work in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. You never know who might have a lead on a Night Concierge position or can put in a good word for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly through it. This shows your enthusiasm and commitment to joining the Firmdale Hotels team.
✨Tip Number 3
Prepare for interviews by researching Firmdale Hotels and understanding our values. Be ready to discuss how your customer-focused mindset aligns with our commitment to exceptional guest service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making a lasting impression. It shows that you’re genuinely interested in the Night Concierge role and appreciate the opportunity.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your customer service skills and how you create memorable moments for guests. We want to see your enthusiasm!
Tailor Your Application:Make sure to customise your application to fit the Night Concierge role. Highlight relevant skills and experiences that align with the responsibilities mentioned in the job description. This shows us you’ve done your homework!
Keep It Professional Yet Personal:While we appreciate a friendly tone, remember to maintain professionalism in your application. Use clear language and check for any typos or errors. A polished application reflects your attention to detail, which is key in our industry.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to explore more about Firmdale Hotels while you’re at it!
How to prepare for a job interview at Haymarket Hotel
✨Know the Company Inside Out
Before your interview, take some time to research Firmdale Hotels. Familiarise yourself with their values, unique offerings, and recent awards. This will not only show your enthusiasm but also help you tailor your answers to align with their commitment to exceptional guest service.
✨Showcase Your Customer Service Skills
As a Night Concierge, you'll be the face of the hotel during the night shift. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your warm demeanour and ability to handle inquiries efficiently, as this is crucial for creating memorable guest experiences.
✨Dress to Impress
Impeccable presentation is key in the hospitality industry. Make sure you dress smartly for your interview, reflecting the high standards of Firmdale Hotels. This not only demonstrates your attention to detail but also shows that you understand the importance of first impressions.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for professional development. This shows your genuine interest in the position and helps you assess if Firmdale Hotels is the right fit for you.
