Room Service Supervisor in London

Are you passionate about delivering exceptional service in a luxury environment? Firmdale Hotels, renowned for our vibrant and uniquely designed boutique hotels, is looking for an enthusiastic Room Service Supervisor to join our prestigious Haymarket Hotel. We pride ourselves on providing outstanding hospitality and creating memorable experiences for our guests. If you have a keen eye for detail and a dedication to excellence, we want to hear from you.

As the Room Service Supervisor, you will play a pivotal role in overseeing the daily operations of our room service department. You will collaborate with senior management and team members to ensure the highest levels of customer service, consistently exceeding our guests' expectations. Your leadership will be instrumental in maintaining our reputation for excellence.

• Oversee the daily management and operation of the room service department.
• Establish and maintain strong, professional relationships with our guests, ensuring their needs are met with the highest level of service.
• Address and resolve guest complaints, effectively communicating with the Food and Beverage Manager to implement improvements.
• Ensure compliance with all health and safety regulations and company standards.
• Collaborate with the Food and Beverage Manager to deliver seamless and high-quality service.
• Ensure the completion of daily tasks and uphold the company's standards of excellence.
• Foster a positive and motivating work environment, promoting staff retention and development.

• Previous experience as an F&B Supervisor in a fast-paced, luxury venue.
• A strong passion for Food and Beverage, with extensive knowledge of quality products and ingredients.
• Proven experience in managing, leading, motivating, and developing a team.
• Excellent communication skills, both written and verbal.
• Meticulous attention to detail, ensuring every aspect of service meets our high standards.

• Competitive hourly rate of £15.75 - £17.75 inclusive of service charge.
• Access to Wagestream, our financial wellbeing app.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Benefits like cycle to work scheme and annual long service awards.
• One allocated paid day per year for volunteering work.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.

If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.