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- Tasks: Provide exceptional guest experiences and manage reservations with precision.
- Company: Join the award-winning Firmdale Hotels, known for luxury and unique design.
- Benefits: Competitive pay, health plans, flexible scheduling, and exclusive discounts.
- Why this job: Be part of a dynamic team in a fast-paced luxury hospitality environment.
- Qualifications: Confident, organised, and passionate about delivering outstanding service.
- Other info: Ongoing training, social events, and opportunities for career growth.
The predicted salary is between 13 - 17 £ per hour.
Are you passionate about providing exceptional guest experiences? Do you thrive in a dynamic, luxury hospitality environment? If so, Firmdale Hotels invites you to join our award-winning team as a Reservations Agent at the exquisite Haymarket Hotel in the heart of London. Firmdale Hotels is renowned for its unique boutique properties, each boasting distinctive design, sophisticated style, and unparalleled service. We pride ourselves on our commitment to excellence and creating memorable experiences for our guests.
As a Reservations Agent, you will be a crucial part of our front office team, ensuring every guest receives a warm welcome and outstanding service.
Responsibilities:- Handling reservation inquiries via phone, email, and online platforms with professionalism and efficiency.
- Providing detailed information about our rooms, amenities, and special packages to prospective guests.
- Recommending suitable rates and packages based on guests' needs and preferences.
- Managing and updating reservations in our system with accuracy and attention to detail.
- Collaborating with other departments to ensure seamless guest experiences from booking to check-out.
- Confident and engaging, with the ability to connect with guests and colleagues effortlessly.
- A genuine passion for providing exceptional service and creating unforgettable guest experiences.
- Meticulous and organised, ensuring all reservations and related tasks are handled with precision.
- Enthusiastic and collaborative, with a keen willingness to support and work as part of a dynamic team.
- Impeccable personal presentation and a welcoming demeanour that reflects the Firmdale brand.
- Competitive hourly rate of £15.50 - £17.00 inclusive of service charge.
- Access to Wagestream, our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Reservations Agent in London employer: Haymarket Hotel
Contact Detail:
Haymarket Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Firmdale Hotels' values and unique offerings. This way, you can tailor your responses to show how you fit right in with their commitment to exceptional guest experiences.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your passion for hospitality and your ability to connect with guests effortlessly.
✨Tip Number 3
Dress to impress! Make sure your personal presentation reflects the sophisticated style of Firmdale Hotels. A polished appearance can make a great first impression and show that you take the role seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace Reservations Agent in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about providing exceptional guest experiences, so share any relevant stories or experiences that highlight your passion.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Reservations Agent. Mention your skills in handling inquiries and managing reservations, and how they align with what we’re looking for at Firmdale Hotels.
Be Professional Yet Personable: While we love a friendly tone, remember to keep it professional. Use clear language and check for any typos or errors. A well-presented application shows us you pay attention to detail, which is crucial in our industry!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Haymarket Hotel
✨Know the Company Inside Out
Before your interview, take some time to research Firmdale Hotels and their unique properties. Familiarise yourself with their values, recent awards, and what sets them apart in the luxury hospitality market. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their brand.
✨Showcase Your Passion for Hospitality
During the interview, express your genuine enthusiasm for providing exceptional guest experiences. Share specific examples from your past roles where you went above and beyond for guests. This will demonstrate your commitment to the high standards that Firmdale Hotels is known for.
✨Practice Common Interview Questions
Prepare for typical interview questions related to reservations and customer service. Think about how you would handle difficult situations or guest complaints. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress to Impress
Since personal presentation is key in the hospitality industry, make sure you dress smartly for your interview. Choose an outfit that reflects the sophisticated style of Firmdale Hotels. A polished appearance will show that you understand the importance of first impressions in a luxury environment.
