Room Attendant in City of Westminster

Are you passionate about providing impeccable service and looking for an opportunity to be part of a dynamic, award‑winning hotel group? Firmdale Hotels is renowned for its unique style, exceptional service, and commitment to excellence. With hotels located in the heart of London and New York, we offer an exciting and diverse work environment where no two days are the same.

Firmdale Hotels is a collection of eight boutique hotels in London and two in New York, each uniquely designed and celebrated for their distinctive style and top‑notch hospitality. We pride ourselves on creating memorable experiences for our guests and fostering a supportive, inclusive work culture for our employees.

We are thrilled to announce an exciting opportunity for a Room Attendant to join our highly successful team at the prestigious Haymarket Hotel. As a Room Attendant, you will play a crucial role in ensuring our guests experience the highest standards of cleanliness and comfort in our uniquely styled rooms.

• Ensure all guest rooms are cleaned and maintained to the highest standards.
• Pay close attention to every detail, ensuring each room is perfectly presented.
• Work closely with other team members to achieve a seamless guest experience.
• Provide exceptional service, responding to guest requests promptly and courteously.
• Manage your time effectively to complete tasks efficiently and meet the hotel’s standards.

• Meticulous and thorough, with a strong attention to detail.
• Ability to work well within a team, contributing to a positive team spirit.
• Enthusiastic about delivering outstanding service to our guests.
• Strong ability to organise tasks and manage time effectively.
• Excellent communication abilities, ensuring clear and friendly interactions with guests and team members.
• Ability to work under pressure while maintaining a positive attitude.

• Competitive hourly rate of £15.50 - £17.00 inclusive of service charge.
• Access to Wagestream, our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real‑time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Benefits like cycle to work scheme and annual long service awards.
• One allocated paid day per year for volunteering work.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.