At a Glance
- Tasks: Provide exceptional guest experiences and manage reservations with precision.
- Company: Join the award-winning Firmdale Hotels, known for luxury and unique boutique properties.
- Benefits: Enjoy competitive salary, health plans, discounts, and flexible scheduling.
- Other info: Ongoing training, social events, and opportunities for professional development.
- Why this job: Be part of a dynamic team in a vibrant luxury hospitality environment.
- Qualifications: Confident, organised, and passionate about delivering outstanding service.
The predicted salary is between 22950 - 28050 £ per year.
Are you passionate about providing exceptional guest experiences?
Do youthrive in a dynamic, luxury hospitality environment?
If so, Firmdale Hotelsinvites you to join our award-winning team as a Reservations Agent at theexquisite Haymarket Hotel in the heart of London.
Firmdale Hotels is renowned for its unique boutique properties, eachboasting distinctive design, sophisticated style, and unparalleled service.
Wepride ourselves on our commitment to excellence and creating memorableexperiences for our guests.
Our portfolio includes some of the most iconichotels in London and New York, known for their exceptional hospitality andattention to detail.
As a Reservations Agent, you will be a crucial part of our front officeteam, ensuring every guest receives a warm welcome and outstanding service.
Responsibilities
- Handling reservation inquiries via phone, email, and online platformswith professionalism and efficiency.
- Providing detailed information about our rooms, amenities, and specialpackages to prospective guests.
- Recommending suitable rates and packages based on guests' needs andpreferences.
- Managing and updating reservations in our system with accuracy andattention to detail.
- Collaborating with other departments to ensure seamless guestexperiences from booking to check-out.
What you Need
- Confident andengaging, with the ability to connect with guests and colleagues effortlessly.
- A genuine passionfor providing exceptional service and creating unforgettable guest experiences.
- Meticulous andorganised, ensuring all reservations and related tasks are handled withprecision.
- Enthusiastic andcollaborative, with a keen willingness to support and work as part of a dynamicteam.
- Impeccable personalpresentation and a welcoming demeanour that reflects the Firmdale brand.
What We Offer
- Weoffer a competitive salary plus service charge and benefits to be discussed atvenue
- Accessto Stream our financial wellbeing app. Stream your accrued earnings before payday, benefit from everyday savings and real time financial coaching.
- Healthcash plan (including contributions towards dental, optical, alternative andcomplementary therapies)
- Discountedcinema tickets, gym membership, travel, retailers and restaurants
- Complimentarymeals on shift
- Referralbonus scheme for recommending top talent
- Flexiblescheduling without split shifts
- Drycleaning service for work attire and discounted personal dry cleaning
- Enhancedholiday allowance based on length of service
- Seasonticket loan for convenient commuting
- Ongoingtraining, professional development, and fully funded English lessons
- Regularsocial events, team activities, and fitness sessions
- Benefitslike cycle to work scheme and annual long service awards
- Oneallocated paid day per year for volunteering work
- Exclusivediscounts at Design Hotels, staff sales, spa discounts, and product perks
• Andmuch more!!
About Us
Housedin a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel isone of London's most elegant addresses.
Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern andcontemporary art, creating an atmosphere that is as inspiring as it iswelcoming.
Situatedin the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history andcreativity meet.
Featuring unique spaces, such as an 18m pool and a 5-bedroom Townhouse, the hotel offers guests distinctive stays with scope for creativityand award-winning hospitality.
To work here is to be part of a team that takesreal pride in their surroundings and in delivering warm, memorable experiencesfor every guest.
- You’ll be joining a team whose Awards and Accolades speak for themselves:
- Sunday Times Best Places to Work 2024, 2025 & 2026
- Two Michelin Keys, 2024, 2025
- Top-Rated Tablet Hotels of All Time, 2025
- CondéNast Traveller 'Triple Crown', 2026
- One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025
- AABreakfast Award, Brumus Bar & Restaurant, 2025
You can see a full listof our awards and accolades here: https://www. firmdalehotels. com/b/awards-accolades/
Firmdale Hotels wasfounded in London, in 1985 by husband and wife team, Tim and Kit Kemp.
Today, Firmdale has grown to include hotels and private residences across London and New york as well restaurants, bars, spas, an online shop, interior designstudio and Laundry facility.
Firmdale Hotelswelcomes applicants from all backgrounds and is committed to an inclusiveworkplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylumand Immigration Act 1996, we do require all applicants to have the eligibilityto live and work in the United Kingdom.
Documentation will be required atinterview stage.
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Reservations Agent employer: Haymarket Hotel - Front of House
Firmdale Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. As a Reservations Manager at the prestigious Haymarket Hotel, you will enjoy competitive salaries, flexible scheduling, and numerous benefits including health plans, ongoing training, and exclusive discounts, all while being part of a team dedicated to delivering memorable guest experiences in one of London's most iconic locations.
Contact Details:
Haymarket Hotel - Front of House Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Haymarket Hotel - Front of House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Haymarket Hotel - Front of House
Don't be shy about reaching out to Haymarket Hotel - Front of House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Haymarket Hotel - Front of House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Haymarket Hotel - Front of House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
