At a Glance
- Tasks: Manage the concierge desk, assist guests, and ensure outstanding service overnight.
- Company: Join Firmdale Hotels, a luxury brand known for exceptional guest experiences.
- Benefits: Competitive pay, flexible schedule, health plan, and exclusive discounts.
- Other info: Enjoy ongoing training, social events, and career growth opportunities.
- Why this job: Be part of a vibrant team and create memorable experiences for guests.
- Qualifications: Customer-focused mindset and a passion for hospitality.
The predicted salary is between 30240 - 32240 € per year.
Are you ready to take the next step in your hospitality career? Firmdale Hotels, renowned for its luxury boutique accommodations and exceptional guest service, is looking for a dedicated Night Concierge to join our esteemed team at the Haymarket Hotel. At Firmdale Hotels, we pride ourselves on creating a unique and personalised experience for every guest. With a portfolio of award‑winning hotels in London and New York, we blend contemporary design with timeless elegance, offering an unparalleled level of comfort and service. Our commitment to excellence and our vibrant, inclusive work culture make Firmdale Hotels an exceptional place to build your career.
As a Night Concierge, you will be a vital part of our team, ensuring seamless operations and outstanding service during the overnight hours.
Responsibilities:- Managing the concierge desk in the absence of the wider team throughout the night.
- Answering incoming calls and addressing guest inquiries promptly and professionally.
- Assisting guests with their luggage and providing support with check‑ins and check‑outs.
- Responding to and fulfilling guest requests with efficiency and a positive attitude.
- Upholding our high standards of service and presentation to create memorable experiences for our guests.
- A keen willingness to work as part of a collaborative team.
- A customer‑focused mind‑set with a warm and welcoming demeanour.
- Impeccable presentation and attention to detail.
- Enthusiasm for creating a memorable guest experience.
- Competitive hourly rate of £14.50 - £15.50 inclusive of service charge.
- A rewarding 4‑day on, 4‑day off work schedule that provides excellent work‑life balance.
- Access to Wagestream, our financial wellbeing app – stream your accrued earnings before pay day, benefit from everyday savings and real‑time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle‑to‑work scheme and annual long‑service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more!!
Why join Firmdale Hotels? Firmdale Hotels is an international, award‑winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. If you are enthusiastic about hospitality and thrive in a fast‑paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Night Concierge employer: Haymarket Hotel - Concierge
Firmdale Hotels is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee growth and well-being. As a Night Concierge at the prestigious Haymarket Hotel, you will enjoy a competitive salary, a rewarding work-life balance with a 4-day on, 4-day off schedule, and numerous benefits including ongoing training, health cash plans, and exclusive discounts. Join our esteemed team and be part of a company renowned for its commitment to excellence in hospitality and design.
Contact Detail:
Haymarket Hotel - Concierge Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Concierge role.
✨Tip Number 2
Show up in style! When you get an interview, dress to impress and embody the luxury vibe of Firmdale Hotels. Your presentation should reflect the high standards they uphold, so make sure you look sharp and professional.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle guest inquiries or requests during the night shift. Practising your responses will help you feel more confident and ready to shine in the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Firmdale team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for our guests.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Night Concierge role. Mention specific examples of how you've provided exceptional service in the past – we love a good story!
Keep It Professional Yet Personal:While we appreciate a friendly tone, remember to maintain professionalism in your application. Use clear language and check for any typos or errors – attention to detail is key in our line of work!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Firmdale Hotels!
How to prepare for a job interview at Haymarket Hotel - Concierge
✨Know the Company Inside Out
Before your interview, take some time to research Firmdale Hotels. Understand their values, the unique experiences they offer, and what sets them apart in the hospitality industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their ethos.
✨Showcase Your Customer Service Skills
As a Night Concierge, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your warm demeanour and how you handle challenging situations with grace and efficiency.
✨Dress to Impress
Impeccable presentation is crucial in the hospitality sector. Make sure you dress smartly for your interview, reflecting the high standards of Firmdale Hotels. A polished appearance shows that you understand the importance of presentation in creating memorable guest experiences.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This demonstrates your genuine interest in the position and helps you assess if Firmdale Hotels is the right fit for you. Consider asking about team dynamics or opportunities for professional development.
