At a Glance
- Tasks: Assist customers, process orders, and provide support at our trade counter.
- Company: Join Hayley Group, a dynamic team in Derby.
- Benefits: Enjoy 23 days of annual leave, life assurance, and training opportunities.
- Other info: Great opportunity for growth and development in the engineering sector.
- Why this job: Be part of a passionate team and enhance your customer service skills.
- Qualifications: Internal sales experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Hayley Group, based in Derby, is looking for a passionate Customer Service Assistant to join our dynamic team. The role involves handling customer enquiries, processing orders, and providing support at our trade counter.
Ideal candidates will come with internal sales experience and knowledge of engineering products, along with excellent negotiation and communication skills.
Benefits include from 23 days of annual leave, life assurance, and training programs via Hayley Academy.
Trade Counter Customer Service & Sales Support employer: Hayley Group
Hayley Group is an excellent employer that values its employees by offering a supportive work culture and numerous growth opportunities through the Hayley Academy. Located in Derby, we provide a vibrant environment where passionate individuals can thrive, enjoy competitive benefits such as 23 days of annual leave and life assurance, and contribute to a team dedicated to exceptional customer service in the engineering sector.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Customer Service & Sales Support
✨Tip Number 1
Get to know the company! Research Hayley Group and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer enquiries, it’s crucial to demonstrate your ability to communicate clearly and effectively. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out during the interview process.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining our team at Hayley Group.
We think you need these skills to ace Trade Counter Customer Service & Sales Support
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about helping customers and being part of our dynamic team at Hayley Group.
Highlight Relevant Experience:Make sure to mention any internal sales experience or knowledge of engineering products you have. This will help us see how you can contribute to our trade counter and support our customers effectively.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Hayley Group
✨Know Your Products
Before the interview, brush up on your knowledge of engineering products. Familiarise yourself with the types of items the Hayley Group offers, as this will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you've successfully handled customer enquiries or closed sales. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your negotiation skills.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show that you’re engaged and understand the needs of the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or training programs at Hayley Academy. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
