At a Glance
- Tasks: Support onsite operations by managing stock, sourcing parts, and liaising with customers.
- Company: Join Hayley Dexis, the UK's largest independent distributor of engineering products.
- Benefits: Enjoy 23 days annual leave, training, pension, and wellness programmes.
- Other info: Great career prospects and a supportive environment await you!
- Why this job: Be the face of Hayley on-site and make a real impact in a dynamic team.
- Qualifications: Experience in warehousing or engineering, strong communication, and computer skills.
The predicted salary is between 30000 - 42000 £ per year.
Job Type: Permanent
Location: Burton and Lichfield
Hours: 40 hours per week
Competitive Salary & Benefits
AtHayley Dexis we’ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do.
We are entering an exciting period of growth and our 1300 people, doing things the “Hayley Way” along with industry leading customer service are central to our success.
We’re excited to offer a brilliant opportunity for anOnsite Support person working at our customer sites in both Burton and Lichfield .
About the Onsite Support role:
A new role to the team, as our Onsite Support person, you’ll use your commercial acumen to identify opportunities that bring benefits to both the customer and Hayley.
This role acts as a key liaison between our Branch team in Burton and the Onsite Management Team. You’ll be involved in meetings with the site leadership team, act as an escalation point for our stores team and help to cover any holidays or absences across our team.
You’ll use your knowledge of engineering consumables and parts to identify improvement opportunities for the customer, connecting Hayley’s category experts to help drive value and opportunities to tender in new category areas.
You’ll be hot on your KPI’s and know where we are tracking against our targets in conjunction with the branch team. Excellent knowledge of ERP systems is essential.
We are a small team with a desire to drive customer service excellence for our client, you’ll need to be a team player, from ensuring the site is tidy, to jumping into supporting the stores team to identifying an opportunity where we can supply parts in a new area.
This is a great role for someone who is a true allrounder, that loves to get stuck in, who is driven with a sales orientated outlook.
Finally, housekeeping and site cleanliness is everyone’s responsibility as well as Health, safety and wellbeing.
What we’re looking for in our Onsite Support person:
- Excellent sales style drive and commercial acumen.
- Experience within the MRO (Maintenance, Repair & Operations) industry or similar crossover experience would be greatly beneficial.
- Experience working in stores management procurement would be ideal, however not essential.
- Ability to communicate effectively with individuals across various levels within the organisation is essential, as the role requires direct collaboration with the customer engineering team.
- Full driving licence is essential.
- Customer-focused, driven to provide consistently high levels of service.
- Basic computer skills, including experience in using Microsoft Office.
- Able to prioritise workload and work as a part of a team.
What you’ll get in return:
- Company vehicle.
- From 23 days annual leave (plus public/bank holidays)
- Life assurance cover (x2 salary)
- Invitation to healthcare schemes
- Company pension scheme
- Wellness programmes
- Uniform and PPE provided
- Training and development provided through our own Hayley Academy
What to expect from our recruitment process:
- Initial screening
- Microsoft Teams interview with our Talent Acquisition Advisor
- Face to face interview either in-person or Microsoft Teams
- Decision outcome
We’ll close this role on 2nd August, but may do so earlier if we receive strong interest so don’t miss out.
A final note...
Not sure you tick every box? Please don’t let that stop you from applying.
Need any reasonable adjustments? Just give our talent acquisition team a shout.
Any questions on your mind? Please reach out to us at
#J-18808-LjbffrOnsite Support employer: Hayley Group
At Hayley Dexis, we pride ourselves on our strong reputation built over five decades, with a focus on stock, service, and our dedicated people. As an Onsite Manager in Kitts Green, Birmingham, you will be part of a vibrant work culture that values customer service and employee development, offering competitive benefits such as 23 days annual leave, life assurance, and access to wellness programmes. Join us during this exciting growth phase and take advantage of training opportunities through the Hayley Academy, ensuring your career flourishes while making a meaningful impact on our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Support
✨Tip Number 1
Get to know the company! Research Hayley Dexis and understand their values, products, and the role of Onsite Support. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As the face of Hayley on-site, being a confident communicator is key. Try role-playing common interview questions with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Since the role involves stock management and prioritising tasks, be ready to share examples of how you've successfully managed similar responsibilities in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Hayley Dexis.
We think you need these skills to ace Onsite Support
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in warehousing or engineering. We want to see how your skills match the Onsite Support role, so don’t hold back!
Show Off Your Communication Skills:Since you'll be the face of Hayley on-site, it’s crucial to demonstrate your communication abilities. Use clear and concise language in your application to show us you can effectively liaise with customers.
Highlight Your Technical Skills:Don’t forget to mention your computer skills, especially with Microsoft Office. We’re looking for someone who can manage stock and orders efficiently, so let us know how tech-savvy you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hayley Group
✨Know Your Stuff
Make sure you brush up on your knowledge of engineering products and consumables. Familiarise yourself with the types of items you'll be dealing with, like hydraulics and fasteners. This will show that you're genuinely interested in the role and can speak confidently about the products.
✨Showcase Your Communication Skills
As the face of Hayley on-site, it's crucial to demonstrate your communication skills during the interview. Practice articulating how you've effectively liaised with customers or team members in the past. Use specific examples to highlight your ability to manage requests and concerns.
✨Demonstrate Your Organisational Skills
The role involves stock management and prioritising tasks, so be ready to discuss how you stay organised. Share examples of how you've successfully managed workloads in previous positions, especially in warehousing or stores environments.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Onsite Support role. This shows your enthusiasm and helps you determine if the job is the right fit for you.
