At a Glance
- Tasks: Deliver top-notch customer service while managing finance tasks for our rail division.
- Company: Join Hayley Dexis, the UK's largest independent distributor of engineering products.
- Benefits: Enjoy 23 days annual leave, training, pension, and wellness programmes.
- Other info: Great career prospects and a supportive work environment await you!
- Why this job: Be part of a dynamic team making a real impact in customer service and finance.
- Qualifications: Experience in finance or customer service, strong communication, and organisational skills.
The predicted salary is between 25000 - 32000 £ per year.
Hayley Dexis has an exciting opportunity available for an experienced Customer Service & Finance Coordinator to join our well-established and experienced team based at our rail branch in Oldbury. You will join us on a full time, permanent basis and in return, you will receive a competitive salary and have access to a range of benefits. Hayley Dexis is the largest independent distributor of engineering products and consumables in the UK. With a commitment to innovation and excellence, we provide cutting‑edge solutions to our clients across various industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry‑leading customer service.
About the Customer Service & Finance Coordinator role
The Customer Service & Finance Coordinator plays a central role in delivering a best in class customer experience while supporting the financial accuracy and integrity of the Rail division’s operations. This blended position focuses primarily on customer service, supported by key finance and administrative duties (30%) to ensure smooth transactional processes, timely resolution of customer queries, and consistent, high‑quality service delivery. You will work collaboratively with both customers and internal departments, helping to strengthen relationships, resolve issues, maintain financial accuracy, and contribute to continuous improvement across the business.
Working Hours: 40 hours per week Monday to Friday.
Key responsibilities as our Customer Service & Finance Coordinator
- Manage daily inbound and outbound calls and monitor the customer service mailbox.
- Support customer enquiries, ensuring ownership, prompt resolution, and professional communication.
- Build strong rapport with customers, establishing credibility and trust through proactive service and solution delivery.
- Identify customer needs and provide appropriate product, service, and order solutions.
- Manage daily open orders, ensuring on‑time delivery with proactive updates to customers.
- Coordinate aftersales support, including proof of deliveries, returns, credits, and general service queries.
- Monitor customer stock levels, analysing trends and supporting proactive stock management.
- Assist with vending management activities.
- Produce and distribute customer‑focused reports to support both operational and performance requirements.
- Promote the profitable sale of goods across the product range, ensuring customers receive value‑adding solutions.
- Maintain accurate filing, documentation retrieval, and general administration.
Finance Responsibilities (Secondary)
- Process invoices, credits, and financial queries accurately and within required timeframes.
- Liaise with customers and internal teams to resolve invoice discrepancies and support timely payment.
- Assist in maintaining financial records, including general ledger updates and account reconciliations for key customers.
- Support finance cycles, including weekly, monthly, quarterly, and annual reporting tasks.
- Prepare financial summaries, supporting documentation, and assist in data integrity maintenance.
- Provide administrative and coordination support to the finance and rail teams as needed.
What we're looking for in our Customer Service & Finance Coordinator
- Previous experience within a finance, accounts, or transactional processing environment is advantageous.
- Excellent communication skills with the ability to negotiate, actively listen, and empathise.
- Strong organisational and time‑management skills; able to prioritise and meet deadlines.
- High level of accuracy, meticulous attention to detail, and quality of work.
- Confident problem‑solver with a continuous improvement mindset and strong critical thinking abilities.
- Ability to multitask and work effectively under pressure in a fast‑paced environment.
- Collaborative team player with a self‑motivated and dynamic approach.
- Customer‑focused with a commitment to delivering consistently high service standards.
- Competent in Microsoft Office applications, particularly Excel.
What you’ll get in return
- From 23 days annual leave (plus public/bank holidays) increased with length of service.
- Training provided through our own Hayley Academy.
- Company pension.
- Life Assurance cover (x2 salary).
- Invitation to healthcare schemes.
- Wellness programmes.
- Uniform and PPE provided.
- Excellent opportunities and career prospects available.
The recruitment process
Adverts will close on Sunday 5th July, however we may close the advert early depending on the level of applications we receive. Shortlisted applicants will have an initial screening call with our Talent Acquisition Advisor. Candidates selected for interview will be asked to prepare for an interview lasting 1 hour focused on skills, knowledge, experience and motivations. There may be an additional interview stage which will be confirmed to shortlisted candidates.
Finally, we know sometimes you might feel that you don’t meet the criteria or have a burning question – we’re here to help so please ask us! You can contact us at careers@hayley-group.co.uk. We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions. Please inform our careers team if you require any adjustments throughout the recruitment process. Don’t miss out on this fantastic opportunity to join the team at Hayley Group – please click ‘apply’ now to become our Customer Service & Finance Coordinator – we’d like to hear from you!
Customer Service & Finance Coordinator in Oldbury employer: Hayley Group
Hayley Dexis is an exceptional employer, offering a dynamic work environment at our Oldbury rail branch where innovation and excellence are at the forefront of our operations. Employees benefit from a competitive salary, comprehensive training through the Hayley Academy, and a supportive culture that prioritises career growth and well-being, including wellness programmes and generous leave policies. Join us to be part of a collaborative team dedicated to delivering industry-leading customer service while enjoying unique opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Finance Coordinator in Oldbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hayley Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hayley Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Finance Coordinator in Oldbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hayley Group:Your cover letter is your chance to shine! Tell us why you want to work at Hayley Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hayley Group!
How to prepare for a job interview at Hayley Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
