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- Tasks: Engage with customers, process orders, and provide expert assistance at our trade counter.
- Company: Join Hayley Dexis, the UK's largest independent distributor of engineering products.
- Benefits: Enjoy competitive salary, 23 days leave, wellness programmes, and in-house training.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Experience in internal sales or customer service; engineering background is a plus.
- Other info: Fast-paced environment with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Hayley Dexis has an exciting vacancy for a highly motivated Internal Sales person to join our well-established and experienced team based at our branch in Norwich. You will join us on a full time, permanent basis and in return, you will receive a competitive salary.
Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.
Working hours: 40 hours per week, Monday – Friday, 08:00 – 17:00 or 08:30 – 17:30. Saturday Rota 1 per month (08:30 – 12:00).
About the Internal Sales role: You'll be undertaking tasks such as responding to incoming enquiries, responding to customer queries and processing orders. Expect to be on the phone as well as being the face of our trade counter, providing expert knowledge and assistance to any walk-in customers. You'll proactively follow up on outstanding customer enquiries, prepare accurate quotations, and look for opportunities to upsell and add value.
We're looking for someone confident and proactive, who isn't afraid to get stuck into a range of tasks. You'll have prior experience in internal sales as well as ideally a background in engineering or manufacturing, but we are open to cross-over sectors.
What we're looking for in our Internal Sales person:
- Knowledge of MRO/Engineering products is ideal, but full training will be provided.
- Prior internal sales experience or experience within a customer service / administrative environment.
- Excellent negotiation and communication skills.
- Self-motivated, with strong organisational and time-management skills.
- Ability to work independently and as part of a team.
- Work well under pressure in a fast-paced environment.
What you'll get in return:
- From 23 days annual leave (plus public/bank holidays) increased with length of service.
- In-house training provided through Hayley Inspire.
- Company pension (if eligible).
- Life Assurance cover (x2 salary).
- Wellness programmes.
- Uniform and PPE provided.
- Excellent opportunities available.
The recruitment process: Our advert will close on Tuesday 10th March 2026. Shortlisted applicants will have an initial screening call with our Talent Acquisition Advisor. Candidates selected for interview will be asked to prepare for an interview lasting 1 hour focused on skills, knowledge, experience and motivations. There may be an additional interview stage which will be confirmed to shortlisted candidates.
Finally... We know sometimes you might feel that you don't meet the criteria or have a burning question - we're here to help so please ask us! You can contact us here careers@hayley-group.co.uk. We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions. Please inform our careers team if you require any adjustments throughout the recruitment process.
Don't miss out on this fantastic opportunity to join the team at Hayley Group – please click 'apply' now to become our Internal Sales person - we'd like to hear from you!
Internal Sales in Norwich employer: Hayley Group
Contact Detail:
Hayley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales in Norwich
✨Tip Number 1
Get to know the company inside out! Research Hayley Dexis and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in joining the team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous sales experience and how it relates to the Internal Sales role. Highlight your negotiation skills and any relevant achievements to impress the interviewers.
✨Tip Number 3
Don’t shy away from asking questions during the interview. It shows you're engaged and keen to learn more about the role and the company culture. Plus, it gives you a chance to assess if this is the right fit for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to be part of our dynamic team at Hayley Dexis.
We think you need these skills to ace Internal Sales in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Internal Sales role. Highlight any relevant experience in sales or customer service, especially if it relates to engineering products. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your motivation for applying and how your background aligns with our values at Hayley Dexis.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hayley Dexis!
How to prepare for a job interview at Hayley Group
✨Know Your Products
Familiarise yourself with MRO and engineering products before the interview. Understanding the basics of hydraulics, bearings, and tools will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Sales Skills
Prepare examples from your previous experience where you successfully handled customer queries or upsold products. Be ready to discuss how you can apply these skills in the Internal Sales role at Hayley Dexis.
✨Practice Communication
Since this role involves a lot of phone interaction and face-to-face customer service, practice clear and concise communication. You might even want to do a mock interview with a friend to refine your negotiation and conversational skills.
✨Demonstrate Proactivity
Be prepared to discuss how you take initiative in your work. Share instances where you followed up on leads or took extra steps to ensure customer satisfaction, as this aligns perfectly with what Hayley Dexis is looking for in a candidate.