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- Tasks: Join our team to support internal sales and provide excellent customer service.
- Company: Hayley Group is the UK's largest independent distributor of engineering products.
- Benefits: Enjoy a competitive salary and work in a supportive, equal opportunity environment.
- Why this job: Be part of a dynamic team that values your contributions and fosters professional growth.
- Qualifications: Looking for motivated individuals with strong communication skills and a customer-focused mindset.
- Other info: Full-time role with occasional Saturday mornings; perfect for those seeking stability and experience.
The predicted salary is between 28800 - 42000 £ per year.
Hayley Group Limited has an exciting vacancy for a highly motivated Internal Sales / Branch Support to join our well-established and experienced fasteners division based at our head-office in Halesowen. You will join us on a full time, permanent basis and in return, you will receive a competitive salary. Hayley Group is the largest independent distributor of engineering products and consumables in the UK. We are an equal opportunities employer, currently employing over 1,000 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the role: We are currently seeking a professional and competent individual for an internal sales and branch support role, in our Fasteners division. The successful candidate will assist in projecting a professional company image through telephone and email interactions, by undertaking a multi-tasking role. Working Hours: 40 hours per week Monday to Friday (Also 1 in 5 Saturday Mornings on a rota basis) Main Duties & Responsibilities: Efficient response to incoming phone / email enquiries and orders Build rapport with customers, Hayley branch staff and suppliers to establish credibility when providing product and services information Prepare quotes for customers and help pr…
Internal Sales / Branch Support employer: Hayley Group
Contact Detail:
Hayley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales / Branch Support
✨Tip Number 1
Familiarize yourself with the fasteners industry and Hayley Group's product offerings. Understanding the products you’ll be dealing with will help you communicate effectively with customers and build rapport.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since this role involves a lot of customer interaction, being clear and professional in your communication is key to making a great impression.
✨Tip Number 3
Showcase your ability to multitask. Prepare examples from your past experiences where you successfully managed multiple tasks at once, as this is a crucial part of the role.
✨Tip Number 4
Research Hayley Group’s company culture and values. Being able to align your personal values with those of the company can set you apart during the interview process.
We think you need these skills to ace Internal Sales / Branch Support
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Internal Sales / Branch Support position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in sales or customer service roles. Provide specific examples of how you've successfully managed customer interactions or supported a team.
Showcase Communication Skills: Since the role involves significant communication via phone and email, make sure to highlight your strong verbal and written communication skills. Consider including examples of how you've effectively communicated with customers or colleagues in the past.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work at Hayley Group Limited and how you align with their values.
How to prepare for a job interview at Hayley Group
✨Show Your Communication Skills
Since the role involves a lot of telephone and email interactions, it's crucial to demonstrate your communication skills during the interview. Practice clear and concise responses, and be ready to showcase how you can build rapport with customers and colleagues.
✨Understand the Product Range
Familiarize yourself with the fasteners division and the types of products offered by Hayley Group. Being knowledgeable about their offerings will help you answer questions confidently and show your genuine interest in the role.
✨Highlight Your Multi-Tasking Abilities
The job requires handling multiple tasks efficiently. Prepare examples from your past experiences where you successfully managed various responsibilities simultaneously, showcasing your ability to prioritize and stay organized.
✨Prepare for Customer Interaction Scenarios
Anticipate questions related to customer service scenarios. Think of situations where you resolved customer issues or provided exceptional service, as this will demonstrate your capability to project a professional company image.
