At a Glance
- Tasks: Engage with customers, process orders, and provide expert assistance at our trade counter.
- Company: Join Hayley Dexis, the UK's largest independent distributor of engineering products.
- Benefits: Enjoy competitive salary, 23 days leave, training, and wellness programmes.
- Other info: Great career prospects and a supportive work environment await you!
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Experience in internal sales or customer service; engineering knowledge is a plus.
The predicted salary is between 25000 - 32000 € per year.
Hayley Dexis has an exciting opportunity available for an enthusiastic Internal Sales Executive to join our well-established and experienced team based at our branch in Seaham. You will join us on a full time, permanent basis and in return, you will receive a competitive salary and have access to a range of benefits. Hayley Dexis is the largest independent distributor of engineering products and consumables in the UK. With a commitment to innovation and excellence, we provide cutting‑edge solutions to our clients across various industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry‑leading customer service.
About the role
You’ll be undertaking tasks such as responding to incoming enquiries, responding to customer queries and processing orders. Expect to be on the phone as well as being the face of our trade counter, providing expert knowledge and assistance to any walk‑in customers. You’ll proactively follow up on outstanding customer enquiries, prepare accurate quotations, and look for opportunities to upsell and add value. We’re looking for someone confident and proactive, who isn’t afraid to get stuck into a range of tasks. You’ll have prior experience in internal sales as well as ideally a background in engineering or manufacturing, but we are open to cross‑over sectors.
Working hours
40 hours per week, Monday–Friday. 08:30–17:30 with 1 hr lunch.
What we’re looking for
- Knowledge of MRO/Engineering products is ideal, but full training will be provided
- Prior internal sales experience or experience within a customer service / administrative environment
- Excellent negotiation and communication skills
- Self‑motivated, with strong organisational and time‑management skills
- Ability to work independently and as part of a team
- Work well under pressure in a fast‑paced environment
What you’ll get in return
- From 23 days annual leave (plus public/bank holidays) increased with length of service
- Training provided through our own Hayley Academy
- Company pension
- Life Assurance cover (x2 salary)
- Invitation to healthcare scheme
- Wellness programmes
- Uniform and PPE provided
- Excellent opportunities and career prospects available.
Internal Sales employer: Hayley Group
Hayley Dexis is an exceptional employer, offering a dynamic work environment in Seaham where innovation and excellence are at the forefront of our operations. With a strong commitment to employee development through our Hayley Academy, competitive benefits including a generous holiday allowance and wellness programmes, and a supportive team culture, we empower our staff to thrive and grow within the largest independent distributor of engineering products in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales
✨Tip Number 1
Get to know the company inside out! Research Hayley Dexis and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous sales experience and how it relates to the role. We want to hear about your successes and how you can bring that energy to our internal sales team.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Hayley Dexis.
We think you need these skills to ace Internal Sales
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and contributing to our success at Hayley Dexis.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in internal sales or customer service. We love seeing how your background aligns with what we do, especially if you have knowledge of engineering products!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Hayley Dexis.
How to prepare for a job interview at Hayley Group
✨Know Your Products
Familiarise yourself with the engineering products and consumables that Hayley Dexis offers. Understanding the basics of hydraulics, bearings, and tools will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Sales Skills
Prepare examples from your previous internal sales experience where you successfully upsold or resolved customer queries. Be ready to discuss how you handle pressure and manage time effectively in a fast-paced environment.
✨Practice Communication
Since this role involves a lot of phone interaction and face-to-face customer service, practice your communication skills. Role-play common scenarios with a friend to ensure you can articulate your thoughts clearly and confidently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
