Internal Sales in Hereford

Hayley Dexis has an exciting vacancy for a highly motivated Internal Sales person to join our well-established and experienced team based at our Hereford branch. You will join us on a full time, permanent basis and in return, you will receive a competitive salary.

Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.

About the role

You will be undertaking tasks such as responding to incoming enquiries, responding to customer queries and processing orders. Expect to be on the phone and using the full suite of Microsoft office applications such as Excel, Word, Outlook and Teams. You will proactively follow up on outstanding customer enquiries, prepare accurate quotations, and look for opportunities to upsell and add value.

We are looking for someone confident and proactive who isn’t afraid to get stuck into a range of tasks. You will be highly customer service driven and come from an office/administrative or prior internal sales position. Our preference is for someone from a similar sector; however, we are open to candidates from a wide range of backgrounds also.

Working hours

40 hours per week, Monday – Friday, 08:00 – 17:00 with 1 hour lunch.

Key responsibilities as our Internal Sales person

• Processing orders and assisting order book management.
• Quotations & product sourcing.
• Preparing orders and deliveries for customers.
• Supporting the Trade Counter.
• Face to Face & telephone customer service.
• General office duties, including filing.

What we’re looking for in our Internal Sales person

• Prior internal sales experience or experience within a customer service/administrative environment.
• Knowledge of MRO/Engineering products is desirable; however, full training will be provided.
• Excellent negotiation and communication skills.
• Self-motivated, with strong organisational and time-management skills.
• Ability to work independently and as part of a team.
• Work well under pressure in a fast-paced environment.

What you’ll get in return

• From 23 days annual leave (plus public/bank holidays) increased with length of service.
• In-house training provided through Hayley Inspire.
• Company pension.
• Life Assurance cover (x2 salary).
• Invitation to healthcare scheme.
• Wellness programmes.
• Uniform and PPE provided.
• Excellent opportunities available.

The recruitment process

Adverts will close on Friday 27th March; however, we may extend this date if needed. Shortlisted applicants will have an initial screening call with our Talent Acquisition Advisor. Candidates selected for interview will be asked to prepare for an interview lasting 1 hour focused on skills, knowledge, experience and motivations. There may be an additional interview stage which will be confirmed to shortlisted candidates.

Finally... We know sometimes you might feel that you don’t meet the criteria or have a burning question - we’re here to help so please ask us! You can contact us here careers@hayley-group.co.uk. We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions. Please inform our careers team if you require any adjustments throughout the recruitment process.

Don’t miss out on this fantastic opportunity to join the team at Hayley Dexis – please click 'apply' now to become our Internal Sales person - we’d like to hear from you!