Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the IT Service Desk, ensuring top-notch support and team development.
- Company: Join Hayley Dexis, the UK's largest independent distributor of engineering products.
- Benefits: Enjoy 23 days annual leave, training, pension, and wellness programmes.
- Other info: Be part of a supportive team in a fast-paced, evolving workplace.
- Why this job: Make a real impact in a dynamic IT environment with great career prospects.
- Qualifications: Experience in IT support with supervisory skills and knowledge of Microsoft environments.
The predicted salary is between 30000 - 40000 £ per year.
Hayley Dexis has an exciting opportunity available for an experienced IT professional to join our well-established and experienced IT team based in Halesowen. Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.
Working Hours: 40 hours per week Monday to Friday.
About the IT Service Desk Supervisor
The IT Service Desk Supervisor is responsible for leading the day‑to‑day operation of the Service Desk, ensuring high‑quality IT support across the business. This role combines operational oversight, quality assurance, system management, and people leadership. You will act as a key escalation point, ensure service levels are met, and support the ongoing development of both processes and team members.
Key responsibilities as our IT Service Desk Supervisor
- Oversee day‑to‑day service desk activity, ensuring tickets are triaged, categorised, and progressed correctly.
- Ensure incidents and service requests meet quality standards and SLA targets.
- Act as an escalation point for complex or overdue tickets.
- Ensure professional and timely communication with users.
- Monitor SLA performance and address breaches proactively.
- Carry out regular quality checks on tickets, tasks, and communications.
- Review and validate change requests for accuracy and completeness.
- Coordinate and chair weekly change meetings.
- Ensure changes do not conflict and are delivered on schedule.
- Monitor overdue changes and follow up with responsible team members.
What we're looking for in our IT Service Desk Supervisor
- Proven experience in an IT Service Desk or IT Support role, including supervisory or team‑lead responsibilities.
- Strong working knowledge of Microsoft environments (Windows, Office 365, Active Directory).
- Experience with ITSM tools.
- Ability to prioritise workload in a fast‑paced, evolving environment.
What you'll get in return
- From 23 days annual leave (plus public/bank holidays).
- Training provided through our own Hayley Academy.
- Company pension.
- Life Assurance cover (x2 salary).
- Invitation to healthcare schemes.
- Wellness programmes.
- Uniform and PPE provided.
- Excellent opportunities and career prospects available.
IT Service Desk Supervisor in Halesowen employer: Hayley Group
Contact Detail:
Hayley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Supervisor in Halesowen
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at Hayley Dexis. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Microsoft environments and ITSM tools. We want you to showcase your expertise, so practice answering questions related to service desk operations and team leadership.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you've successfully managed complex tickets or improved service desk processes. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our awesome team at Hayley Dexis.
We think you need these skills to ace IT Service Desk Supervisor in Halesowen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Desk roles, especially any supervisory or team-lead responsibilities. We want to see how your skills align with the key responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Service Desk Supervisor role. Share specific examples of how you've led teams and improved service delivery in previous positions.
Showcase Your Technical Skills: Don’t forget to mention your strong working knowledge of Microsoft environments and any experience with ITSM tools. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Hayley Group
✨Know Your Stuff
Make sure you brush up on your IT Service Desk knowledge, especially around Microsoft environments and ITSM tools. Be ready to discuss your previous experiences in detail, highlighting how you've led teams and managed service desk operations.
✨Showcase Your Leadership Skills
As a potential supervisor, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed a team, resolved conflicts, or improved processes. This will show that you're not just technically savvy but also a great people leader.
✨Understand the Company Culture
Research Hayley Dexis and understand their values and mission. Be prepared to explain how your personal values align with theirs and how you can contribute to their commitment to industry-leading customer service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of specific instances where you've triaged tickets, met SLA targets, or handled escalations, and be ready to share those stories.