At a Glance
- Tasks: Gain hands-on experience in customer service across various branch areas.
- Company: Join Hayley Dexis, a leading company with a strong reputation for service and people.
- Benefits: Earn £16,640, enjoy 23 days annual leave, and receive training through Hayley Academy.
- Other info: Supportive environment with potential for progression after the apprenticeship.
- Why this job: Kickstart your career in customer service with real-world experience and growth opportunities.
- Qualifications: No experience needed, just enthusiasm and good communication skills.
The predicted salary is between 16640 - 16640 £ per year.
Location: Glasgow
Hours: 40 hours per week
At Hayley Dexis, we’ve built up our reputation over the course of the last five decades with stock, service and people at the core of everything we do. We are entering an exciting period of growth and our 1300 people, doing things the “Hayley Way” along with industry leading customer service are central to our success. We’re excited to offer a brilliant opportunity for a Customer Service Apprentice working within a busy and supportive branch environment.
About the role:
As a Customer Service Apprentice, you’ll gain hands-on experience across key areas of the branch, building the skills needed to deliver excellent service to our customers. You will rotate through:
- Trade Counter – supporting and serving customers face-to-face
- Internal Sales / Office – handling calls, emails, and customer enquiries
- Warehouse Operations – understanding stock, order fulfilment, and logistics
This well-rounded approach ensures you develop a strong understanding of both our products and how we support customers from enquiry through to delivery.
You’ll learn how to:
- Communicate confidently with customers and colleagues
- Handle enquiries, orders and problem-solving effectively
- Use internal systems and processes
- Deliver a high standard of customer service in a fast-paced environment
Following successful completion, there may be the opportunity to progress into a Customer Service or Internal Sales role.
About the Apprenticeship:
Apprenticeship in Customer Service (SCQF L5 or 6 depending on experience)
Duration: typically, 12 months
Study and coursework completed during working hours
Regular support from a training provider and your manager
What we’re looking for in our Apprentice:
- A genuine interest in customer service and building a career
- Enthusiastic, motivated and willing to learn
- Good communication skills (verbal and written)
- GCSEs (or equivalent) in English and Maths
- Basic IT skills (including Microsoft Office)
- Strong attention to detail and logical thinking
- Well-presented and professional approach
- Able to travel to and work locally
No prior experience is required—just the right attitude and commitment to learning.
What you’ll get in return:
- Apprenticeship salary of £16,640
- From 23 days annual leave (plus public/bank holidays)
- Uniform and PPE provided
- Training and development provided through our own Hayley Academy
What to expect from our recruitment process:
- Initial screening
- Microsoft Teams interview with our Early Careers team
- Face to face interview
- Decision outcome
We’ll close this role on Sunday 23 August, but may do so earlier if we receive strong interest so don’t miss out.
A final note... Not sure you tick every box? Please don’t let that stop you from applying. Need any reasonable adjustments? Just give our talent acquisition team a shout. Any questions on your mind? Please reach out to us.
Customer Service Apprenticeship in Glasgow employer: Hayley Group
At Hayley Dexis, we pride ourselves on our strong reputation built over five decades, with a focus on stock, service, and our dedicated people. As an Onsite Manager in Kitts Green, Birmingham, you will be part of a vibrant work culture that values customer service and employee development, offering competitive benefits such as 23 days annual leave, life assurance, and access to wellness programmes. Join us during this exciting growth phase and take advantage of training opportunities through the Hayley Academy, ensuring your career flourishes while making a meaningful impact on our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprenticeship in Glasgow
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Hayley Group.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Hayley Group. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Apprenticeship in Glasgow
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Hayley Group.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Hayley Group and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Hayley Group
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Hayley Group. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Hayley Group will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
