At a Glance
- Tasks: Assist customers with enquiries, process orders, and provide expert knowledge at our trade counter.
- Company: Join Hayley Dexis, a leading company known for outstanding customer service and a supportive team.
- Benefits: Enjoy competitive salary, 23 days leave, life assurance, wellness programmes, and training opportunities.
- Other info: Fast-paced environment with great career growth and full training provided.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction every day.
- Qualifications: Experience in sales or customer service; engineering background is a plus but not essential.
The predicted salary is between 25000 - 32000 £ per year.
Job Type: Permanent
Location: Derby, DE24 8HJ
Hours: 40 hours per week, Monday – Friday, 08:30 – 17:00 with 30 mins lunch.
Competitive Salary & Benefits
At Hayley Dexis we’ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do. As we enter an exciting period of growth our 1300 people doing things the “Hayley Way” and delivering industry leading customer service are central to our success.
We’re proud to be an equal opportunities employer, our people truly make the difference bringing energy, expertise, and passion that help us deliver outstanding service to our customers every single day.
We’re excited to offer a brilliant opportunity for an enthusiastic Customer Service Assistant to join our well-established and experienced team based at our branch in Derby.
Your responsibilities as our Customer Service Assistant would include:
- Responding to incoming enquiries
- Responding to customer queries
- Processing orders
- Providing expert knowledge and assistance to walk-in customers
- Proactively following up on outstanding customer enquiries
- Preparing accurate quotations
- Looking for opportunities to upsell and add value
We’re looking for someone confident and proactive, who isn’t afraid to get stuck into a range of tasks. You’ll have prior experience in internal sales as well as ideally a background in engineering or manufacturing, but we are open to cross-over sectors.
The kind of things that will help you stand out in this role:
- Knowledge of MRO/Engineering products is ideal, but full training will be provided
- Prior internal sales experience or experience within a customer service / administrative environment
- Excellent negotiation and communication skills
- Self-motivated, with strong organisational and time-management skills
- Ability to work independently and as part of a team
- Work well under pressure in a fast-paced environment
We’re committed to rewarding our people, your benefits would include:
- From 23 days annual leave (plus public/bank holidays)
- Life assurance cover (x2 salary)
- Invitation to healthcare schemes
- Company pension scheme
- Wellness programmes
- Uniform and PPE provided
- Training and development provided through our own Hayley Academy
What to expect from our recruitment process:
- Initial screening
- Microsoft Teams interview with our Talent Acquisition Advisor
- Face to face interview either in-person or Microsoft Teams
- Decision outcome
We’ll close this role on Friday 19th June, but may do so earlier if we receive strong interest so don’t miss out.
A final note... Not sure you tick every box? Please don’t let that stop you from applying. Need any reasonable adjustments? Just give our talent acquisition team a shout. Any questions on your mind? Please reach out to us at careers@hayley-group.co.uk
Customer Service Assistant employer: Hayley Group
At Hayley Dexis, we pride ourselves on fostering a dynamic and inclusive work environment where our employees are at the heart of our success. As a Customer Service Assistant in Derby, you'll benefit from competitive salaries, comprehensive training through our Hayley Academy, and a supportive culture that encourages personal and professional growth. Join us to be part of a passionate team dedicated to delivering exceptional service while enjoying generous leave, wellness programmes, and a commitment to your development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hayley Dexis. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or tricky situations. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Show off your skills! During the interview, highlight your previous experience in internal sales or customer service. Share specific examples of how you've gone above and beyond for customers. This will demonstrate your proactive attitude and ability to add value.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your relevant experience in internal sales and customer service, and don’t forget to mention any knowledge of MRO/Engineering products!
Show Off Your Skills:We want to see your excellent communication and negotiation skills shine through. Use specific examples from your past experiences to demonstrate how you’ve successfully handled customer queries or upsold products.
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re looking for someone confident and proactive, so show us how you fit that description and why you’d be a great addition to our team!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Hayley Group
✨Know Your Stuff
Familiarise yourself with MRO and engineering products, as this knowledge will set you apart. Research Hayley Dexis and their services to show that you're genuinely interested in the company and its offerings.
✨Practice Makes Perfect
Prepare for common customer service scenarios and questions. Think about how you would handle difficult customers or tricky situations, and practice your responses to ensure you come across as confident and proactive.
✨Show Off Your Skills
Highlight your internal sales experience and any relevant skills during the interview. Be ready to discuss specific examples of how you've successfully managed customer queries or upsold products in the past.
✨Ask Questions
Prepare thoughtful questions to ask at the end of your interview. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Consider asking about team dynamics or training opportunities.
